Zachary Slyman

Resolved complex claims in a timely and accurate manner, resulting in a 95% customer satisfaction rating.

• Analyzed claim data and identified trends, leading to implementation of new processes that reduced claims processing time by 20%.
• Collaborated with internal teams and external stakeholders to investigate and resolve high-value claims, resulting in 50% increase in successful claims resolutions.
• Trained and mentored new Claims Specialists, improving their efficiency and productivity by 25%.
• Claims processing quality score of 97% or better 2019-2022
• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.

• Resolved customers' questions by answering inbound calls, emails and texts.
• 91.67% average score; after call client satisfaction survey
• Achieved 40 perfect (10/10) client satisfaction surveys
• Responded to inquiries from clients and provided financial advice to drive fiscal growth.
• Maintained updated records of all financial transactions to support traceability.
• Responded to inquiries from clients and provided financial advice to drive fiscal growth.

• Establish and maintain customer relationships
• Analyzed problems, came up with ideas and made decisions.
• Implemented client policy changes through service center
• Conducted agency field underwriting through photographs & inspecting exteriors of client homes
• Initiated customer contact for cross selling opportunities
• Accomplishments
• Completed 50 calls per three-hour shift; 10% close ratio
• Proactively scheduled policy holder reviews, resulting in annual savings for clients
• Established community relationships to integrate efforts in underprivileged areas
• Achieved expert status in "Agency Anywhere" software program