Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Sommerville

Ashland,OH

Summary

I come from the small town of Sullivan, a community where tight bonds among neighbors were the norm. The local family-run businesses there left an indelible mark on me, driving my pursuit of a degree in Marketing. My dedication to enhancing communication skills and ability to market products and services were honed during my high school years, and throughout my academic journey, has intensified my passion for the business world.

Beyond my professional and educational endeavors, my top priority in my day-to-day is spending quality time with family and friends. My profound interest in music fuels my ongoing studies of artists, discographies, and the different fields of work in the musical world. Within my social life, I uphold the belief that there is value in the way of how approaching each new connection with an open and receptive attitude can lead to better connections, better communication, and better for all.

Overview

2
2
years of professional experience

Work History

Marketing Representative

Smart Digital Security
04.2023 - 08.2023
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
  • Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Technical Support Assistant

Ashland University
09.2022 - Current
  • Documented support interactions for future reference.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Configured and tested new software and hardware.
  • Installed, configured and maintained computer systems and network connections.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.

Meat Carver

Texas De Brazil
05.2022 - 08.2022
  • Collaborated with suppliers to obtain high-quality products and meet customer needs.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Monitored and controlled inventory to manage stock levels and prevent waste.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Maintained cleanliness and safety standards to prevent contamination and comply with regulations.

Education

BSBA - Marketing

Ashland University
Ashland, OH
05.2025

High School Diploma -

Black River High School
Sullivan, OH
05.2021

Skills

  • Microsoft Office Proficiency
  • Adobe Photoshop Proficiency
  • Google Drive Proficiency
  • Customer Experience
  • Desktop Support
  • Computer Hardware Knowledge
  • Customer Service Expertise
  • Hardware Upgrades
  • Configuring Devices

Timeline

Marketing Representative

Smart Digital Security
04.2023 - 08.2023

Technical Support Assistant

Ashland University
09.2022 - Current

Meat Carver

Texas De Brazil
05.2022 - 08.2022

BSBA - Marketing

Ashland University

High School Diploma -

Black River High School
Zachary Sommerville