- I participate in low-impact exercises to strengthen core muscles
- Martial Arts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Horseback Riding
- Playing Sports
- I participate in a variety of outdoor recreational activities
- Animal Care
- Enjoy hobbies that combine physical activity with outdoor exploration
Zachary Steffan
St Louis
Summary
Professional customer service specialist prepared for this role. Experienced in fostering customer loyalty and resolving concerns efficiently. Strong team collaborator, reliable, and adaptable to changing needs. Skilled in communication, problem-solving, and conflict resolution with results-driven mindset.
Overview
10
10
years of professional experience
Work History
Retention Customer Service Representative
Communication Solutions LLC
Farmington, MO
07.2023 - 11.2023
- Assisted customers with inquiries, providing clear and accurate information to enhance satisfaction.
- Resolved customer issues efficiently, demonstrating strong problem-solving skills in high-pressure situations.
- Maintained up-to-date knowledge of products and services to effectively address customer needs.
- Documented customer interactions meticulously to ensure consistent follow-up and service quality.
- Adapted quickly to changes in policies and procedures, ensuring compliance in all interactions.
- Supported retention initiatives by identifying at-risk customers and offering tailored solutions.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
- Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
Grocery Stocker
Town & Country Supermarket
Ironton, MO
06.2022 - 02.2023
- Stocked shelves efficiently to ensure product availability and organization.
- Assisted in inventory management and restocked items based on sales trends.
- Maintained cleanliness and safety standards in the grocery aisles.
- Collaborated with team members to optimize stock rotation and minimize waste.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Loading Supervisor
Proffers Produce
Park Hills, MO
05.2014 - 02.2021
- Supervised loading operations to ensure timely and accurate shipment of produce.
- Trained and mentored new staff on safety protocols and efficient loading techniques.
- Coordinated with logistics team to optimize loading schedules and reduce delays.
- Implemented process improvements that enhanced workflow efficiency in loading area.
- Conducted regular inspections of loading equipment to maintain operational safety standards.
- Managed inventory levels during loading processes to minimize waste and shortages.
- Maintained accurate records of inventory, ensuring proper stock levels were maintained for efficient loading processes.
- Reduced loading errors by providing thorough training to staff members.
- Managed daily loading schedules for optimal use of resources and timely deliveries.
- Assessed potential risks within the warehouse environment and implemented preventative measures where necessary to protect both employees and company assets from harm or damage.
- Delegated tasks effectively among team members based on their strengths and abilities, resulting in increased productivity rates across the board.
Education
High School Diploma -
Bismarck High School
Bismarck, MO05-2012
Skills
- Call center experience
- Upselling strategies
- Cross-selling techniques
- CRM software proficiency
- Problem-solving
Interests
Timeline
Retention Customer Service Representative
Communication Solutions LLC
07.2023 - 11.2023
Grocery Stocker
Town & Country Supermarket
06.2022 - 02.2023
Loading Supervisor
Proffers Produce
05.2014 - 02.2021
High School Diploma -
Bismarck High School