Zachary Stellingwerf
Fulton,NY
Summary
Operations Manager with a strong focus on non-clinical operations, driving efficiency and customer service excellence. Skilled in managing cross-functional teams, developing effective policies, and optimizing workflows to enhance patient care. Demonstrated success in improving operational efficiencies and maintaining high patient satisfaction while consistently achieving key performance indicators.
Overview
10
10
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Oswego
05.2021 - Current
- Responsible for the selection, scheduling, and development of pharmacy technician personnel
- Lead training, coaching, and performance management of pharmacy technicians
- Drive immunization sales by promoting vaccine adherence, educating patients, and meeting targeted growth goals.
- Make decisions regarding performance management including discipline and termination
- Ensure compliance with regulatory requirements and standard operating procedures to provide consistent and safe operations
- Investigate quality incidents that occur to ensure that they are reported and that corrective actions are taken
- Develop strong relationships with customers by anticipating their needs and proactively offering services to drive customer loyalty and retention
- Monitor key performance indicators to assess department performance and take corrective actions as needed
Owner/Operator
Ox Creek Boer Goats
Fulton, NY
09.2015 - 01.2023
- Manage a herd of approximately 100 registered Boer goats
- Oversee the company’s social media accounts
- Maintain the financial health of the business by reviewing financial statements to implement changes in operations resulting in greater profits
- Manage all aspects of marketing and promotional materials to strengthen product branding initiatives and maximize outreach
Lead Pharmacy Technician
Walgreens
Liverpool, NY
01.2019 - 05.2021
- Establish and update patient profiles, including lists of medications and insurance details
- Oversee patient care portal
- Manage pharmacy inventory and medication procurement
- Work with insurance companies to process claims, resolve problems, and obtain payments
- Receive and verify daily incoming drug inventories, report discrepancies, and log items into inventory system
Livestock Technician
Scholten Dairy
Baldwinsville, NY
01.2017 - 01.2019
- Fed, monitored, and cared for dairy calves from birth through weaning, ensuring proper nutrition and growth.
- Maintained clean, dry, and sanitary housing by bedding pens, hutches, and performing regular sanitation.
- Observed calf behavior and health, identifying early signs of illness or stress and reporting concerns.
- Administered routine treatments including vaccinations, electrolyte therapy, and medications under protocol.
Education
Associate of Science - Business Administration
Cayuga County Community College
Certificate - CPHT
Pharmacy Technician Certification Board
Skills
- Strategic Communication
- Compliance
- Data Analysis
- Sales Optimization
- Critical Thinking
- Proficient in Microsoft Office & Adobe Photoshop
- Networking
- Workflow optimization
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Lead Pharmacy Technician
Walgreens
01.2019 - 05.2021
Livestock Technician
Scholten Dairy
01.2017 - 01.2019
Owner/Operator
Ox Creek Boer Goats
09.2015 - 01.2023
Associate of Science - Business Administration
Cayuga County Community College
Certificate - CPHT
Pharmacy Technician Certification Board