Zachary Tow
Man,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
First United Bank And Trust Company
05.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled monetary transactions for customers and promptly placed them into the correct places.
Sales Representative
Johnson's Sales And Service
08.2021 - 07.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Total Tow Lawncare
Self-Employed
03.2021 - 07.2022
- Used trimmers and other equipment to maintain a clean landscape.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
Education
No Degree - Business Management And Finance
University of Kentucky
Lexington, KY05.2025
High School Diploma -
Madisonville North Hopkins High School
Madisonville, KY05.2022
Skills
- Sales Expertise
- Senior Leadership Support
- Problem-Solving Ability
- Administrative Support
- Merchandise Orders and Exchanges
- Customer Service
- Coordination
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
First United Bank And Trust Company
05.2023 - 08.2023
Sales Representative
Johnson's Sales And Service
08.2021 - 07.2022
Total Tow Lawncare
Self-Employed
03.2021 - 07.2022
No Degree - Business Management And Finance
University of Kentucky
High School Diploma -
Madisonville North Hopkins High School
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