Zachary Tracy
Charlotte,NC
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Penske Logistics
10.2022 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Assistant Branch Manager
Penske Truck Leasing
10.2019 - 10.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Bachelor of Arts - Communications
University of North Carolina At Charlotte
Charlotte, NC05.2019
Skills
- Microsoft Office Suite
- Web Intelligence Competency
- Tableau
- KPI Tracking
Accomplishments
- Bronze Medal Recipient of 2023 LEAN Challenge
Certification
Google Data Analytics Certificate
Timeline
Business Analyst
Penske Logistics
10.2022 - Current
Assistant Branch Manager
Penske Truck Leasing
10.2019 - 10.2022
Bachelor of Arts - Communications
University of North Carolina At Charlotte
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