Zachary Van Kalsbeek
Colorado Springs,CO
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
11
11
years of professional experience
Work History
Owner
Quality Cultivations
05.2019 - 09.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Cultivation Manager
Green Pharm LLC
09.2015 - 04.2017
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Planned schedule for crop rotation, plantings, and harvest.
- Completed structural inspections to determine maintenance requirements and organize repairs.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Adjusted production strategies to account for changing factors such as market and weather conditions.
- Spearheaded efficiency improvements targeted on optimizing crop production and exceeding financial targets.
- Led team of 10 skilled and unskilled farm personnel.
- Analyzed soil to measure pH, minerals and organics to judge best fertilizer and amendments for maximum crop production.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
- Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
Customer Service Cashier
Herbal Healing
02.2013 - 03.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized various software applications to process customer orders.
- Maintained accurate records of customer transactions for reporting purposes.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
Education
Computational Science
University of Washington
Seattle, WAHigh School Diploma -
Buena High School
Ventura, CA06.2007
Skills
- Administrative Oversight
- Regulatory Compliance
- Labor Relations
- Business Management
- Budget Administration
- Strategic Planning
- Staff Hiring
- Relationship Building
- Consulting
- Customer Relations
Timeline
Owner
Quality Cultivations
05.2019 - 09.2023
Cultivation Manager
Green Pharm LLC
09.2015 - 04.2017
Customer Service Cashier
Herbal Healing
02.2013 - 03.2015
Computational Science
University of Washington
High School Diploma -
Buena High School
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