Zachary Volz
Henrico,VA
Summary
Dynamic Customer Service Manager with a proven track record at AAMCO Transmissions, enhancing customer satisfaction and loyalty through expert resolution of complaints and team leadership. Excelled in fostering teamwork, significantly reducing customer complaints by implementing strategic solutions. Skilled at computers and problem-solving, adept at building strong client relationships and improving service processes.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
AAMCO Transmissions
07.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of Mechanics, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
High School Diploma -
Powhatan High School
Powhatan Va04.2020
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Decision-Making
- Excellent time management skills
- Cash Handling
- Team Building and Leadership
- Effective workflow management
- Exceptional telephone etiquette
- Meticulous attention to detail
- Proficient in Anything related to computers (computer wizard/nerd if you will! I can fix any tech issues you might have)
- Sales expertise
Accomplishments
- Drove record-high sales (& mechanic productivity) that elevated the store's ranking in the state from #18 to #6. (#3 when you divide profits by staff size!)
- Supervised & managed team of 5 staff members.
- Won a professional race at an oval track in real life & I regularly complete (and win!) in my racing simulator, I love racing! If you like racing or football we'll be best friends.
Languages
English
Native or Bilingual
Swedish
Limited Working
Timeline
Customer Service Manager
AAMCO Transmissions
07.2022 - Current
High School Diploma -
Powhatan High School
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