Zachary Wald
Grand Forks,ND
Summary
Dynamic General Manager with a proven track record at Shoot 360, excelling in financial analysis and client relations. Expert in driving sales growth and enhancing customer satisfaction through effective team building and conflict resolution. Passionate about maximizing operational efficiency and fostering a positive team environment to achieve ambitious goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Shoot 360
Grand Forks, ND
11.2024 - Current
- Tracked monthly sales to generate reports for business development planning.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Managed crisis communications, turning dissatisfied customers into brand advocates.
- Monitored customer service standards to ensure high levels of customer satisfaction.
Sales Associate
T-Mobile
Grand Forks, ND
02.2023 - 11.2024
- Attended weekly team meetings to review performance goals and objectives.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered incoming telephone calls to provide store, products and services information.
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
- Managed customer service inquiries and complaints.
- Processed transactions using a point-of-sale system.
Sports Coach
Grand Forks Fastbreak
Grand Forks, ND
01.2022 - 03.2023
- Organized and led team meetings to set goals, discuss strategies, and review performance.
- Collaborated with other coaches to develop comprehensive training regimens.
- Performed administrative tasks such as scheduling meetings or ordering supplies.
- Organized and supervised practice sessions, drills, and scrimmages.
- Motivated athletes through positive reinforcement and constructive feedback.
- Managed team rosters, equipment inventories, and budgeting responsibilities.
- Conducted daily practice sessions to enhance team performance and individual skills.
Education
Bachelor of Science - Social Studies Education
University of North Dakota
Grand Forks, ND12-2024
Skills
- Curriculum development
- Educational technology
- Conflict resolution
- Team building
- Data analysis
- Employee training
- Public speaking
- Teamwork
- Workflow planning
- Client relations
- Marketing
- Financial analysis
- Database maintenance
- Sales planning and implementation
- Event management and promotion
- Service quality improvement
Certification
- CPR and First Aid Certified
- Substitute Teaching Licenses
Languages
English
Native/ Bilingual
French
Elementary
Timeline
General Manager
Shoot 360
11.2024 - Current
Sales Associate
T-Mobile
02.2023 - 11.2024
Sports Coach
Grand Forks Fastbreak
01.2022 - 03.2023
Bachelor of Science - Social Studies Education
University of North Dakota
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