Zachary Ware
Richwood
Summary
Dependable Supervisor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Supervisor
Mike’s Roofing Inc.
Prospect
05.2011 - Current
- Collaborated with other departments to coordinate workflow processes between teams.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies and procedures.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Responded to customer questions regarding products, prices and availability.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
Education
Firefighter Level 2, EMT-Basic - Emergency Medicine
Tri-Rivers Adult Education
Marion, OH05-2010
High School Diploma -
Elgin High School
Marion, OH05-2008
Skills
- Employee training
- Performance evaluation
- Workplace safety
- Project management
- Time management
- Attendance monitoring
- Feedback delivery
- Staff motivation
- Problem solving
- Waste reduction
Timeline
Supervisor
Mike’s Roofing Inc.
05.2011 - Current
Firefighter Level 2, EMT-Basic - Emergency Medicine
Tri-Rivers Adult Education
High School Diploma -
Elgin High School