Zachary Wendorff
Orange Park
Summary
Proven leader with extensive experience at Gate Express Car Wash, adept in staff training and development, and enhancing customer satisfaction. Excelled in fostering team motivation and leveraging decision-making skills to surpass goals. Achieved a notable increase in service quality through effective team leadership and customer relations.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Gate Express Car Wash
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Crew Leader
Culver’s
02.2022 - 04.2024
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
Education
Currently Enrolled In 12th Grade -
Oakleaf Highschool
Orange Park, FLSkills
- Customer service
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
Timeline
Assistant Manager
Gate Express Car Wash
04.2024 - Current
Crew Leader
Culver’s
02.2022 - 04.2024
Currently Enrolled In 12th Grade -
Oakleaf Highschool
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