Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Williams

Orlando

Summary

Dynamic manager with a proven track record at Uncle Bennie’s Lawn Service, excelling in team leadership and customer service. Successfully enhanced client satisfaction through effective dispute resolution and strategic planning. Skilled in staff training and development, fostering a motivated workforce that consistently delivers high-quality service.

Overview

2026
2026
years of professional experience

Work History

Package Handler Trainer

FedEx
2020 - Current
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
  • Promoted continuous learning among staff members, encouraging them to seek out opportunities for professional development both internally and externally.
  • Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.

Manager

Uncle Bennie’s Lawn Service
07.2019 - 2020

Labor to managing a crew with the lawn service company

  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Team Member

McDonald’s
07.2018 - 2019

Labor to managing a crew with the lawn service company

  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Jones High School
801 S Rio Grande Ave Orlando, FL 32805 United Sta
06.2021

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Strategic planning

Timeline

Manager

Uncle Bennie’s Lawn Service
07.2019 - 2020

Team Member

McDonald’s
07.2018 - 2019

Package Handler Trainer

FedEx
2020 - Current

Jones High School