Zachary York

• Reached out to customer leads through cold calling and established positive business and customer relationships.
• Built relationships with customers, increasing product visibility and engagement.
• Performed market visits to evaluate customer needs and tailor offerings accordingly.
• Resolved customer inquiries and issues to maintain satisfaction levels.
• Analyzed sales data to uncover trends in customer preferences and inform strategy.
• Collaborated with team members to create effective promotional strategies.
• Negotiated terms of sale with clients and suppliers.
• Identified potential new markets for company products.
• Attended industry events to promote company products and services.
• Planned promotional campaigns to boost brand awareness.
• Provided product training and support to customers and staff.
• Monitored competitors' activities and pricing strategies.

• Identified and pursued opportunities for new business growth.
• Cultivated relationships with key accounts, delivering tailored technical advice and support.
• Managed a portfolio of existing customers, ensuring their needs were met on an ongoing basis.
• Resolved customer complaints in a timely manner, while maintaining a positive relationship with clients.
• Conducted market research to identify potential customers, resulting in targeted sales strategies.
• Developed relationships with clients to understand their needs and preferences.
• Collected customer feedback to guide product development initiatives.
• Maintained accurate records of all sales activities including orders, pricing and delivery information.
• Attended trade shows, conferences and other networking events to stay abreast of industry trends.
• Delivered product knowledge training to new team members for effective sales techniques.

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• Planned, developed and implemented sales strategies in an assigned region.
• Developed pricing policies and negotiated contracts with customers.
• Conducted market research identifying customer needs and trends to inform sales strategies.
• Analyzed sales data to determine areas of improvement for the organization.
• Identified new business opportunities within the region through networking activities.
• Maintained relationships with existing clients to ensure satisfaction and foster repeat business.
• Organized promotional events, including trade shows and conferences, to enhance brand visibility and engage potential clients.
• Assisted in creating marketing materials including brochures, catalogs, flyers and other advertising media.

• Supervised daily bakery operations to ensure product quality and freshness.
• Developed weekly production schedules to meet customer demand efficiently.
• Scheduled associates to ensure optimal staffing during peak times and holidays, enhancing service efficiency.
• Trained associates on baking and decorating techniques, safety standards and performance strategies.
• Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
• Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized bakery.
• Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
• Executed merchandising programs that attracted customers and contributed to sales growth.
• Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at the bakery.
• Oversaw customer service interactions to improve customer satisfaction and loyalty in bakery section.
• Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
• Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.

• Baked quality products for Publix Supermarkets, ensuring high standards of taste and presentation.
• Prepared icings, glazes, and garnishes to support decorators and enhance overall product appeal.
• Tracked baked product movements and sales to inform inventory management and improve stock availability.
• Assisted customers by answering questions and addressing special requests to enhance their shopping experience.

• Monitored daily activities of customer service team.
• Guided and encouraged team to enhance productivity.
• Established rapport with customers and team members to foster a positive work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assessed team member performance and provided one-on-one coaching to improve service quality.