Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Young

Cranston

Summary

Dynamic and results-driven professional with a proven track record at Target, excelling in team leadership and project management. Skilled in analytical thinking and complex problem-solving, I enhanced team productivity and fostered collaboration, achieving significant improvements in performance metrics while maintaining a positive work environment. I bring 7 years of experience working with both clients and companies alike, bringing results to the table that continue to enhance the workflow of the business as well as increase the efficiency to get quality work done with a fraction of the stress.

Overview

7
7
years of professional experience

Work History

Service and Engagement Team Leader

Target
03.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Project Manager

New England Testing Laboratory
08.2022 - 08.2023
  • Managed about 4 dozen clients needs simultaneously, making sure all testing needs were met and reported on within all requested time frames.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Guest Advocate

Target
10.2018 - 07.2022
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.

Education

No Degree - Video Game Programming

Columbia College Chicago
Chicago, IL

No Degree - Mathematics Education

Rhode Island College
Providence, RI

High School Diploma -

Cranston High School West
Cranston, RI
06-2019

Skills

  • Teamwork and collaboration
  • Analytical thinking
  • Overseeing daily activities
  • Team motivation
  • Team supervision
  • Work Planning and Prioritization
  • Complex Problem-solving
  • Daily workflow improvement
  • Relationship building
  • Client support

Timeline

Service and Engagement Team Leader

Target
03.2024 - Current

Project Manager

New England Testing Laboratory
08.2022 - 08.2023

Guest Advocate

Target
10.2018 - 07.2022

No Degree - Video Game Programming

Columbia College Chicago

No Degree - Mathematics Education

Rhode Island College

High School Diploma -

Cranston High School West

Similar Profiles

CREATE PROFILE