Zachery Attanasio
Rotterdam,NY
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
NYS Tax & Finance
10.2025 - 12.2025
- Provided exceptional customer support through multiple channels, resolving inquiries efficiently and effectively.
- Assisted customers in navigating product features, enhancing overall user experience and satisfaction.
- Collaborated with cross-functional teams to address complex customer issues, improving resolution times and client retention.
- Managed 25 calls per shift.
Cashier/Sales Associate
The Home Depot
09.2023 - 10.2025
- Greet and assist customers.
- Maintained six cash registers.
- Maintain cleanliness of my work area.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
Data Entry
New York State Tax & Finance W.A. Harriman campus
11.2023 - 04.2024
- Data Processing for peak season.
- Strong attention to details.
- Maintaining an organized environment.
Custodian
Bradt Elementary
10.2022 - 05.2023
- Maintain cleaning logs daily.
- Maintain the cleanliness of classrooms and restrooms.
- General maintenance.
Warehouse Associate
Pure Adapt
03.2023 - 03.2023
- Select orders accurately in a timely manner.
- Prepare packages for shipping.
- General cleaning and organizing.
Selector, Forklift Operator
Price Chopper
06.2016 - 12.2022
- Select store product based on order making sure it is done fast and safe.
- Electric pallet jack experience.
- Experience using a Vocollect system.
Data Entry
New York State Tax & Finance W.A. Harriman campus
11.2016 - 05.2017
- Data Processing for peak season.
- Strong attention to details.
- Maintaining an organized environment.
Sandwich Artist, Shift Lead
Subway (Pilot)
08.2014 - 06.2016
- Maintain cleanliness of food areas.
- Customer communications/ Sales.
- Record and maintain proper food temperatures.
Education
HS DIPLOMA -
Mohonasen High School
12.2016
ELECTRICAL TRADES
Colonie Vo-Tech
12.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
NYS Tax & Finance
10.2025 - 12.2025
Data Entry
New York State Tax & Finance W.A. Harriman campus
11.2023 - 04.2024
Cashier/Sales Associate
The Home Depot
09.2023 - 10.2025
Warehouse Associate
Pure Adapt
03.2023 - 03.2023
Custodian
Bradt Elementary
10.2022 - 05.2023
Data Entry
New York State Tax & Finance W.A. Harriman campus
11.2016 - 05.2017
Selector, Forklift Operator
Price Chopper
06.2016 - 12.2022
Sandwich Artist, Shift Lead
Subway (Pilot)
08.2014 - 06.2016
ELECTRICAL TRADES
Colonie Vo-Tech
HS DIPLOMA -
Mohonasen High School