Zachery Pleasant
Tahlequah,OK
Summary
Driven professional with a proven track record in customer service and teamwork, demonstrated at Ross Dress for Less. Skilled in POS system operation and conflict resolution, I excel in creating positive customer experiences and fostering team collaboration. My approach has significantly enhanced customer satisfaction and streamlined store operations, showcasing my ability to adapt and thrive in dynamic environments.
Overview
2
2
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Broken Arrow, OK
09.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Assistant Teacher
Northeastern State University Tahlequah
Broken Arrow, OK
06.2024 - 06.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
Sales Associate
Rue21
Broken Arrow, OK
01.2024 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Concessions Cashier
City of Broken Arrow
Broken Arrow, OK
05.2022 - 07.2022
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Responded to customer complaints to help resolve issues.
- Operated POS systems proficiently for accurate order processing and payment collection.
Education
Bachelor Of Music Education - Music Education
Northeastern State University
Tahlequah, OKSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Customer Needs Assessment
- POS System Operation
- Professional Demeanor
- Adapt to diverse groups
- Cleaning techniques
- Sales Training
- Product Recommendations
Timeline
Assistant Teacher
Northeastern State University Tahlequah
06.2024 - 06.2024
Sales Associate
Rue21
01.2024 - 03.2024
Sales Associate
Ross Dress for Less
09.2022 - 08.2024
Concessions Cashier
City of Broken Arrow
05.2022 - 07.2022
Bachelor Of Music Education - Music Education
Northeastern State University