Zachery Waldal
Pocatello,ID
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing positive relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Service Writer
E-N-T's Automotive
06.2018 - Current
- Recommended, selected and helped locate and obtain automotive parts based on customer requests and needs.
- Gathered information through the automotive market and labor guides to provide accurate job estimates.
- Consulted with customers to assess service requirements and produce accurate invoices.
- Receive payments, work with a customer's budget and various banking duties.
Pegasus A to Z
Store Clerk - Part Time
06.2016 - 05.2022
- Work the cash register and check out customers.
- Order, price and stock products.
- Open and close the store in a timely fashion.
- Various money handling duties, as well as counting tills.
- Clean, and organizing the store front.
Production Assistant
Pocatello Radio Group (KZBQ, KORR104, Etc.)
02.2015 - 07.2018
- Write, voice and produce radio ads for clients, charities and national brands.
- Produce radio segments for local weather and events.
- Work with, and coach clients into conveying and confidently voicing their own ads and what putting out a product they were proud of.
- Set up remote radio equipment for off-site local events and community celebrations.
- Work with live radio DJ's and meet their on air needs seamlessly.
- Monitor the live radio, run ads when the client expected, and work with local University and High School Sports Announcers.
- Maintain radio equipment daily.
Pick Team Member/Associate - Part Time
Herberger's Department Store
12.2014 - 03.2015
- Retrieve online orders to pack and ship to customers.
- Various freight duties.
- Work cash registers and provide customer service.
Phone Surveyor
Mountain West Research
07.2014 - 12.2014
- Call out and persuade individuals to partake in political and commercial surveys in a friendly and interesting way.
- Maintain a high percentage of surveys completed per day
- Meet the needs of clients and perform the provided surveys as they wanted them to be performed.
Freight Team Associate/Store Associate
Staples
07.2011 - 06.2014
- Verified quantity and description of materials received by checking merchandise against packing list.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Put out displays, and products in a timely fashion during peak seasons.
- Perform general associate duties such as working cash registers, opening and closing the store, and various money handling duties.
- Collaborated with other departments to ensure seamless integration of freight operations within the company''s overall supply chain process.
- Maintained inventory records for accurate tracking of goods and to minimize loss.
Security Officer
Securitas Security Services USA
06.2010 - 07.2011
- Completed full building and grounds patrols to spot and investigate concerns at various times of day and night.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Assisted with local companies to prevent theft during peak seasons.
Education
No Degree - Social Studies, Art & General Education
Idaho State University
Pocatello, IDHigh School Diploma -
Highland High School
Pocatello, ID06.2010
Skills
Customer Relations
Estimating Costs
Computer Skills
Relationship Building
Product Sales
Store maintenance
Call Center Operations
Problem Resolution
Calm and Professional Under Pressure
Sales Transactions
Teamwork and Collaboration
Understanding Customer Needs
Hobbies
- I'm a huge football fan (Go Cowboys!) and love watching team sports.
- I have a passion for video editing and production, I have done it since a young age, have a great love for movies and film.
- I'm a big Gamer and my passion for that runs deep.
- My dog is my wife's and I life! We treat him like a son.
- Spending time with family and friends is something I always make time for, it's very important to me.
Timeline
Service Writer
E-N-T's Automotive
06.2018 - Current
Pegasus A to Z
Store Clerk - Part Time
06.2016 - 05.2022
Production Assistant
Pocatello Radio Group (KZBQ, KORR104, Etc.)
02.2015 - 07.2018
Pick Team Member/Associate - Part Time
Herberger's Department Store
12.2014 - 03.2015
Phone Surveyor
Mountain West Research
07.2014 - 12.2014
Freight Team Associate/Store Associate
Staples
07.2011 - 06.2014
Security Officer
Securitas Security Services USA
06.2010 - 07.2011
No Degree - Social Studies, Art & General Education
Idaho State University
High School Diploma -
Highland High School
Similar Profiles
Wesley PopeWesley Pope
Vice President at Pope Automotive Group, Inc. / Five Star AutomotiveVice President at Pope Automotive Group, Inc. / Five Star Automotive
REIGN SCOTT HOOPERREIGN SCOTT HOOPER
Automotive Technician at Step One Automotive Group/Vaden automotiveAutomotive Technician at Step One Automotive Group/Vaden automotive
Chris HolausChris Holaus
Delivery Driver at Lowe Automotive & MAP AutomotiveDelivery Driver at Lowe Automotive & MAP Automotive
Dylan BarsalouDylan Barsalou
Customer Service Representative at Montana Dakota Utilities ResourcesCustomer Service Representative at Montana Dakota Utilities Resources
Delia RoblesDelia Robles
Package Handler at Fedex GroundPackage Handler at Fedex Ground