Zachory Barfels
Cedar Falls,IA
Summary
Achieved significant sales targets and customer satisfaction at T-Mobile by leveraging expert problem-solving and persuasive communication skills. Excelled in teamwork and collaboration, contributing to improved store performance and fostering a positive work culture. Demonstrated adaptability and a commitment to staying ahead of industry trends, ensuring top-notch customer service and repeat business.
Overview
8
8
years of professional experience
Work History
Mobile Expert
T-Mobile
Waterloo, IA
03.2024 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Collaborated with team members to achieve monthly sales targets.
Mobile Expert
T-Mobile
Cedar Falls, IA
12.2022 - 03.2024
Shop Manager
Dan's Mobile Car Wash
Waterloo, IA
12.2019 - 12.2022
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Controlled costs by effectively negotiating with vendors, saving $Amount on budget per year.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
Broadband Technician
Broadband Installations
Waterloo, IA
06.2016 - 12.2019
Education
High School Diploma - General
Cedar Falls High-school
Cedar Falls, IA06.2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Organization and Time Management
- Problem Resolution
- Decision-Making
- Verbal Communication
Timeline
Mobile Expert
T-Mobile
03.2024 - Current
Mobile Expert
T-Mobile
12.2022 - 03.2024
Shop Manager
Dan's Mobile Car Wash
12.2019 - 12.2022
Broadband Technician
Broadband Installations
06.2016 - 12.2019
High School Diploma - General
Cedar Falls High-school