Summary
Overview
Work History
Education
Skills
Timeline
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Zachory Lucas

Belfast,ME

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

11
11
years of professional experience

Work History

Patient Services Representative

Athenahealth
Belfast, ME
07.2018 - 04.2024
  • Reviewed patient records for accuracy and completeness of data entry.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Resolved customer complaints in a courteous manner while adhering to company policies.
  • Performed administrative duties such as filing documents into electronic health record system.
  • Participated in team meetings to discuss new initiatives or process improvements.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Scanned documents into electronic medical records system.
  • Processed payments from patients and maintained accurate records of all transactions.
  • Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.

Customer Care Representative

On Process
Belfast, ME
08.2016 - 02.2018
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Updated databases with new and modified customer data.

Accounts Receivable Clerk

Belfast CO-OP
Belfast, ME
03.2013 - 07.2017
  • Communicated regularly with vendors regarding invoice processing status updates.
  • Investigated any discrepancies between invoices and purchase orders prior to processing payments.
  • Performed ad hoc projects as required by management team.
  • Reached out to vendors and customers to resolve account problems.
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
  • Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
  • Maintained a clean and safe work area in compliance with OSHA standards.
  • Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
  • Organized warehouse storage areas by item type and category for easy access and retrieval of products.

Education

High School Diploma -

Belfast Area High School
Belfast, ME
06-2007

Some College (No Degree) - Business

University of Maine At Augusta
Augusta, ME

Skills

  • Healthcare knowledge
  • Appointment Scheduling
  • Insurance Verification
  • Patient Registration
  • HIPAA Compliance
  • Customer Service
  • Multitasking and Organization
  • Problem-Solving
  • Team Collaboration
  • EMR
  • Phone and Email Etiquette

Timeline

Patient Services Representative

Athenahealth
07.2018 - 04.2024

Customer Care Representative

On Process
08.2016 - 02.2018

Accounts Receivable Clerk

Belfast CO-OP
03.2013 - 07.2017

High School Diploma -

Belfast Area High School

Some College (No Degree) - Business

University of Maine At Augusta

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Zachory Lucas