Summary
Overview
Work History
Education
Skills
Timeline
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Zack Jacob

Ypsilanti

Summary

Reliable customer service professional with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

10
10
years of professional experience

Work History

Bar Manager

Maiz Mexican Cantina
05.2024 - Current

Mexican restaurant with a focus on scratch-made food and cocktails.

Maintain inventory and develop standard operating procedures for-200+ seat bar and restaurant.

Set the standard for positive guest interactions in a high stress, high-volume environment.

Wholesale Accounts Manager

Hyperion Coffee Co
03.2021 - 05.2023

Managed growth and development of new and existing wholesale accounts
Dispatched and delivered thousands of pounds of coffee every week to customers in Metro Detroit and Washtenaw County

Developed systems for a sales program in it's beginning stages for a rapidly growing small business using Salesforce and Squarespace

Lead Bartender

Keystone Barcade/Bobcat Bonnies
10.2019 - 03.2020

Low-Key Bar and Arcade located underneath Bobcat Bonnie's in Ypsilanti

Oversaw opening of a new bar and worked 5 closing shifts per week.-Created and maintained SOPs, recipes, and regular events.-Lead Bartender

Bartender

Barfly Ventures/Hopcat Ann Arbor
11.2017 - 04.2018

Craft beer-focused multi tap and full restaurant.

Educated and excite guests about 100+ beers available.-Serviced a high-volume bar with beer, food and cocktails.

Beer Ranger

New Belgium Brewing Co
10.2014 - 08.2017

Fourth largest craft brewer in the U.S. and a leader in brewing innovative beers with a positive environmental impact.

Drove and maintained sales of New Belgium beers in Michigan by-building relationships with all parties of the three tier system.

Executed market promotions to bring awareness to New Belgium and-share my love of beer with like-minded customers.

Education

High School Diploma -

Albion High School
Albion, MI
05-2006

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training

Timeline

Bar Manager

Maiz Mexican Cantina
05.2024 - Current

Wholesale Accounts Manager

Hyperion Coffee Co
03.2021 - 05.2023

Lead Bartender

Keystone Barcade/Bobcat Bonnies
10.2019 - 03.2020

Bartender

Barfly Ventures/Hopcat Ann Arbor
11.2017 - 04.2018

Beer Ranger

New Belgium Brewing Co
10.2014 - 08.2017

High School Diploma -

Albion High School
Zack Jacob