Zack Pennell
South Daytona
Summary
Dynamic professional with a proven track record at Petco Animal Supplies Stores Inc., excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and problem-solving, resulting in improved customer satisfaction. Skilled in money handling and decision-making, consistently achieving performance targets while fostering a positive work environment.
Professional with strong background in leadership and team management.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Petco Animal Supplies Stores Inc.
07.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Lead Mover
Two Men And A Truck
06.2012 - 07.2014
- Exceeded performance targets consistently by implementing process improvements in packing and unpacking techniques.
- Mentored junior movers, providing guidance on best practices and industry standards.
- Oversaw as many as 2 teams at time with more than 6 total personnel.
- Optimized scheduling processes, increasing team availability for additional projects.
Education
Valley View Highschool
Germantown, OHSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Retail operations
Timeline
Assistant Manager
Petco Animal Supplies Stores Inc.
07.2014 - Current
Lead Mover
Two Men And A Truck
06.2012 - 07.2014
Valley View Highschool
Similar Profiles
Lyle PiekarskiLyle Piekarski
General Manager at Petco Animal Supplies Stores Inc.General Manager at Petco Animal Supplies Stores Inc.
Laura MoirLaura Moir
Solutions Manager at Petco Animal Supplies Stores Inc.Solutions Manager at Petco Animal Supplies Stores Inc.
Katelyn GriggsKatelyn Griggs
Operations Manager at Petco Animal Supplies Stores Inc.Operations Manager at Petco Animal Supplies Stores Inc.
Joseph HubbsJoseph Hubbs
Supply Administration Operation Specialist at Petco Animal Supplies Stores Inc.Supply Administration Operation Specialist at Petco Animal Supplies Stores Inc.
Ashley WalkerAshley Walker
Crew Member at Wendys RestaurantCrew Member at Wendys Restaurant