Zack Polacek
Summary
Professional with extensive experience in training, . Demonstrated expertise in task management, team collaboration, and delivering exceptional customer service. Proficient in administrative support, recruitment, and employee retention strategies.
Overview
7
7
years of professional experience
Work History
Server
Mulligans Irish Pub And Grill
Franklin
05.2025 - Current
- Managed multiple tables during peak hours, ensuring timely service and customer satisfaction.
- Delivered attentive service to guests in fast-paced pub environment, enhancing overall guest experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed customer payments accurately using point-of-sale systems.
- Executed opening and closing duties, including setting up dining area and restocking supplies, to maintain operational flow.
13J Fire Specialist
Wisconsin Army National Guard
01.2021 - 04.2026
- Trained in response protocols for domestic emergencies, natural disasters, and overseas missions to ensure readiness and effective action
- Develop skills in combat, engineering, medical support, and logistics
- Facilitated team objectives through active participation in training and operational exercises
- Executed directives to streamline operations and improve response time during critical missions
Honor Guard
US Army National Guard
01.2023 - 01.2025
- Coordinates and performs military funeral honors for deceased veterans
- Facilitated communication with veterans' families, funeral directors, and organizations to ensure respectful funeral honors
- Oversaw military equipment and supplies to ensure operational readiness for funeral honors
FULL TIME Training Technician
US Army National Guard 121st Field Artillery BN
01.2023 - 01.2024
- Tracked weapons qualifications, training rosters, and training schedules to ensure compliance with training requirements
- Provided personnel and administrative support for HHB 1-121 FTUS staff to enhance operational efficiency
- Managed and organized unit school packets, applications, and sponsorship packets to streamline administrative processes
- Participated and presented in leadership meetings
- Executed tasks efficiently using Microsoft Office software
Packaging Associate Team Leader
AST Logistics
01.2021 - 01.2022
- Managed product packaging and inventory tracking to ensure accurate order fulfillment
- Accurately interpreted and fulfilled orders
- Maintained warehouse presentation and cleanliness to uphold safety and operational standards
- Specialized in recruitment and employee retention to develop a skilled and committed workforce
Sales Associate
Ace Hardware
01.2019 - 01.2022
- Assisted customers with product selection and demonstrated use and care of merchandise, addressing inquiries to improve customer satisfaction
- Managed inventory by receiving, stocking, and pricing items to maintain optimal product availability
- Designed and set up product displays
- Trained new employees on operating processes and safety procedures to ensure compliance and enhance team effectiveness
- Assembled items for the store and customers
Education
US Army Boot Camp and AIT - 13J
Fort Sill, OK12-2022
High School Diploma -
Oak Creek High School
Oak Creek12-2022
Some College (No Degree) - AI Data Science
WCTC
Waukesha04-2026
Skills
- Customer service
- POS operations
- Team collaboration
- Schedule management
- Multitasking and organization
- Microsoft Office
- Technical communication
- Regulatory compliance
- Training development
References
Available upon request.
Timeline
Server
Mulligans Irish Pub And Grill
05.2025 - Current
Honor Guard
US Army National Guard
01.2023 - 01.2025
FULL TIME Training Technician
US Army National Guard 121st Field Artillery BN
01.2023 - 01.2024
13J Fire Specialist
Wisconsin Army National Guard
01.2021 - 04.2026
Packaging Associate Team Leader
AST Logistics
01.2021 - 01.2022
Sales Associate
Ace Hardware
01.2019 - 01.2022
US Army Boot Camp and AIT - 13J
High School Diploma -
Oak Creek High School
Some College (No Degree) - AI Data Science
WCTC