Zack Wiggins
North Charleston,SC
Summary
Dedicated, hard worker with demonstrated strengths in customer service, time management and manual labor. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Graduated high school with a 4.6 GPA. Currently a student at the College of Charleston and was accepted with a Merit Scholarship given by the school for academics.
Overview
5
5
years of professional experience
Work History
Host
Toast! All Day
Charleston, SC
05.2024 - 04.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Know from managers for going above and beyond to help everyone.
Crew Member
Absolute Auto Services LLC
Charleston, SC
06.2020 - 08.2023
- Company Overview: This is my dad's company and for the past four years off and on have helped with customers, outside yard work, sanding/rebuilding cars, deep cleaning cars, etc...
- Been able to multi-task to do various objectives.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Performed manual labor tasks to detailed instructions from supervisors.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Vacuumed, cleaned and maintained vehicle interiors including dashboards, consoles, carpets and car seats.
- Welcomed visitors as well as answered questions and communicated special requests.
- Performed vacuuming, window cleaning, and other detailing tasks for customers upon request.
Crew Member
Chick-Fil-A
Charleston, SC
06.2023 - 04.2024
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Delivered fast and friendly service to handle questions and service complaints.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Received the Remarkable Future Scholarship for being a leader and showing capability to hold a scholarship.
Crew Member
Chick-Fil-A
Charleston, SC
05.2022 - 10.2022
- First job and was a customer favorite because of excellent communication skills and fast service while being upmost friendly and welcoming.
- Approached and solved problems with initiative and sound judgment.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Had to leave initially because of school sports but was told once they were done I was welcomed back anytime.
Education
Business Administration
College of Charleston
Charleston, SCHigh School -
Fort Dorchester
North Charleston, SC05.2024
Skills
- Customer Service
- Valid Driver's License
- Positive attitude
- Basic Maintenance Knowledge
- Order Management
- Store Opening and Closing
- Effective communication
- Physical Stamina
- Customer Engagement
- Active listening
- Adaptability
- Dependable and Responsible
LANGUAGE
English
Native
Accomplishments
A/B Honor roll throughout high school
Received many academic awards
Played soccer for 14 years.
Spent 3 years playing varsity soccer and was the captain of the team my senior year.
I was the captain of my club soccer team Surf my senior year as well.
Received the Remarkable Futures Scholarship from Chick-Fil-A for great work and leadership
Received a Merit Scholarship from the College Of Charleston for academics
Timeline
Host
Toast! All Day
05.2024 - 04.2025
Crew Member
Chick-Fil-A
06.2023 - 04.2024
Crew Member
Chick-Fil-A
05.2022 - 10.2022
Crew Member
Absolute Auto Services LLC
06.2020 - 08.2023
Business Administration
College of Charleston
High School -
Fort Dorchester