Zackary Arndt
Saint Joseph,MN
Summary
Versatile and results-driven professional with a proven track record at Dexter, adept in customer service and tech-savvy solutions. Excelled in high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Demonstrated exceptional problem-solving and Microsoft Excel skills, significantly improving operational efficiency. Quick learner, eager to enhance current and develop new skills
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dexter
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Help with internet connectivity and many more IT related issues at the branch level.
Warehouse Worker
Dexter
04.2022 - 11.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Worked with coworkers to make sure customers got taken care of efficiently.
Warehouse Worker
Custom Aluminum Products
09.2021 - 04.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
No Degree - Marketing/Management
Kishwaukee College
Malta, ILHigh School Diploma -
Fieldcrest High School
Minonk04.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Computer Setup
- Tech Savvy
- Call center experience
Timeline
Customer Service Representative
Dexter
11.2022 - Current
Warehouse Worker
Dexter
04.2022 - 11.2022
Warehouse Worker
Custom Aluminum Products
09.2021 - 04.2022
No Degree - Marketing/Management
Kishwaukee College
High School Diploma -
Fieldcrest High School
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