Zackary Drake
Mount Washington,KY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Frontline Supervisor
UPS
06.2015 - Current
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Coordinated and managed line shutdowns, production startups and changeovers.
- Managed proper staffing level daily by checking sick leaves and forecasting employee vacations and unanticipated absences.
- Ensured compliance with industry regulations and company policies, minimizing potential legal issues or financial penalties.
- Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
- Assessed staff performance regularly, implementing performance improvement plans when necessary to bring underperforming employees up to standard expectations.
- Monitored performance metrics to identify opportunities for improvement, resulting in increased efficiency across all tasks.
- Decreased employee turnover rate by fostering a positive work environment and addressing staff concerns.
- Collaborated with cross-functional teams to drive process improvements throughout the organization, leading to streamlined workflows and reduced overhead costs.
- Created and oversaw employee training schedule to emphasize productivity and resource conservation.
- Encouraged open dialogue between employees and management, providing a platform for constructive feedback and promoting overall morale.
Air Package Handler
UPS
09.2013 - 05.2015
- Minimized loss incidents involving packages under my care through diligent attention to detail while scanning labels or manually entering data into tracking systems.
- Facilitated seamless handoffs between shifts by communicating key information regarding unfinished tasks or noteworthy events with upper management before shift turnovers.
- Demonstrated exceptional punctuality and attendance, ensuring consistent coverage of essential tasks during designated shift hours.
- Maintained a clean and safe work environment, conducting regular inspections and addressing potential hazards promptly.
- Safeguarded packages from damage during transit with proper handling techniques and adherence to safety protocols.
- Assisted in training new hires on company procedures, safety guidelines, and best practices for optimal performance as Air Package Handlers.
Education
Bachelor of Science - Communications
University of Louisville
Louisville, KY05.2026
Skills
- Customer service focus
- Delegation capabilities
- Technical knowledge
- Employee Coaching
- Motivation Techniques
- Problem-solving skills
- Time Management
- Team Supervision
- Performance Improvement
- Critical Thinking
- Decision-Making
Timeline
Frontline Supervisor
UPS
06.2015 - Current
Air Package Handler
UPS
09.2013 - 05.2015
Bachelor of Science - Communications
University of Louisville
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