Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zackary Harrington

Zackary Harrington

Columbia,IL

Summary

With over two years of hands-on experience in the fast-paced environment of an express car wash, I’ve honed my skills in customer service, sales, and team leadership. As a shift leader and assistant manager, I handled day-to-day operations, from solving customer problems and ensuring service quality to driving membership sales and leading a team. These responsibilities helped me develop a strong foundation in customer relations, operational efficiency, and leadership.

In the spring of 2024, I took the leap to start my own pressure washing and exterior services business. As a business owner, I’ve embraced a wide range of responsibilities, from managing client relationships and project execution to overseeing marketing, finances, and operational logistics. Running my own business has sharpened my skills in time management, problem-solving, and decision-making, while also deepening my passion for delivering exceptional service and results to my clients.

Overview

4
4
years of professional experience

Work History

Business Owner

ZAP Pressure Washing
Columbia, IL
03.2024 - Current
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.

Shift Lead Manager

Clean Car Express Car Wash
Waterloo, IL
04.2021 - 04.2024
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Trained new employees on procedures, policies, and job functions.
  • Ensured compliance with all safety regulations during shifts.
  • Monitored performance of staff to ensure quality standards were met.
  • Resolved customer complaints in a timely and professional manner.
  • Provided feedback to team members on their performance levels.
  • Assisted in the development of short-term goals for each shift.
  • Prepared reports detailing shift activity and presented them to management.
  • Addressed any issues or concerns raised by staff during shifts.
  • Enforced company policies and procedures in a consistent manner.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.

Education

High School Diploma -

Gibault Catholic High School
Waterloo, IL
05-2024

Skills

  • Financial Management
  • Employee Training
  • Customer Service
  • Attention to Detail
  • Entrepreneurial personality
  • Issue Resolution

Accomplishments

  • My passion for fitness and health stems from my personal journey of losing over 100 lbs, a transformation that not only reshaped my body but also changed my perspective on life. Through hard work, discipline, and dedication, I discovered the profound impact that physical fitness has on mental well-being and overall quality of life. This journey fueled my commitment to living a healthy lifestyle and sharing my love for fitness with others.

Timeline

Business Owner

ZAP Pressure Washing
03.2024 - Current

Shift Lead Manager

Clean Car Express Car Wash
04.2021 - 04.2024

High School Diploma -

Gibault Catholic High School
Zackary Harrington