Zackary Harris
Rutherford,TN
Summary
Dynamic sales professional with expertise in customer relationship management and sales strategy, honed at Spectrum-Charter Communications. Proven ability to resolve conflicts and drive sales through effective communication and product knowledge. Recognized for developing innovative strategies that expanded the customer base and enhanced team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Connectivity Sales Specialist
Spectrum- Charter Communications
McKenzie, Tennessee
06.2024 - Current
- Educated customers on product features and technical details to emphasize benefits.
- Resolved customer complaints promptly, ensuring satisfaction with purchase decisions.
- Assisted customers in product selection and inquiries to drive sales.
- Collaborated with team members to achieve and exceed sales goals.
- Developed and implemented sales strategies to expand customer base.
- Maintained product displays to enhance engagement and attract customers.
- Tracked competitor activities, products, services, and prices for market analysis.
- Participated in training sessions to enhance product knowledge and service quality.
Service Member
Tennessee Army National Guard
Millington, Tennessee
04.2020 - Current
- Enforced laws and regulations to maintain order in military installations.
- Trained junior officers on procedures and effective conflict resolution techniques.
- Maintained weapons qualifications through regular firearms training exercises.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Responded to emergency situations such as natural disasters or civil disturbances.
- Completed regular patrols of assigned areas within operations areas.
- Participated in daily briefings with senior command staff to discuss current operations and any new directives from higher headquarters.
- Interacted with members of the public in a professional manner while representing the US Army.
Volunteer Firefighter
Gibson County Fire Department
Trenton, Tennessee
02.2020 - Current
- Responded promptly to emergency calls and fire alarms within community.
- Assisted in firefighting operations and rescue missions during critical incidents.
- Maintained firefighting equipment in ready condition for immediate response.
- Participated in training drills to enhance firefighting skills and teamwork.
- Collaborated with team members to implement strategic fire response plans.
- Engaged in physical fitness training to boost firefighter performance.
- Inspected and maintained firefighting gear to ensure operational readiness.
- Provided support during hazardous material incidents, including containment and cleanup efforts.
Correctional Sergeant
Gibson County Sheriff's Office
Trenton, Tennessee
07.2022 - 07.2023
- Supervised daily operations of correctional facility, ensuring safety and security for all individuals.
- Coordinated inmate schedules for court appearances and recreational activities efficiently.
- Conducted regular inspections to maintain compliance with regulations and standards.
- Trained new staff on protocols and emergency response procedures effectively.
- Managed inmate behavior by enforcing rules and mediating conflicts successfully.
- Documented incidents and prepared detailed reports for administrative review.
- Collaborated with law enforcement agencies during investigations and emergencies.
- Facilitated effective communication between inmates and staff to address concerns promptly.
Correctional Officer
Tennessee Department Of Corrections
Tiptonville, Tennessee
12.2021 - 07.2022
- Enforced facility rules and regulations to ensure safety and security for all individuals.
- Conducted daily inspections of inmate living areas, identifying contraband and potential threats.
- Monitored inmate behavior, reporting incidents promptly to supervisors for appropriate action.
- Maintained accurate records of inmate conduct and disciplinary measures taken.
- Collaborated with staff to establish security protocols and emergency response plans.
- Provided support during emergencies, prioritizing safety of staff and inmates.
- Supervised inmates during meals, recreation, work assignments, and medical visits to maintain order.
- Applied de-escalation techniques and physical restraints when necessary to manage unruly behavior.
Correctional Officer
Gibson County Sheriff's Office
Trenton, Tennessee
11.2019 - 12.2021
- Enforced facility rules and regulations to maintain safety and security.
- Conducted daily inspections of inmate living areas for contraband.
- Monitored inmate behavior and reported incidents to supervisors.
- Assisted in transporting inmates between facilities and court appearances.
- Implemented conflict resolution techniques during inmate disputes.
- Maintained accurate records of inmate behavior and disciplinary actions.
- Provided support during emergency situations, ensuring staff and inmate safety.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
Education
High School Diploma -
Peabody High School
Trenton, TN05-2019
Skills
- Sales strategy and enablement
- Product knowledge and expertise
- Customer relationship management
- Conflict resolution and complaint handling
- Team collaboration and support
- Emergency response and incident reporting
- Effective communication skills
- Problem solving and adaptability
- Time management and performance tracking
- Active listening and relationship building
- Influencing and sales training skills
- Sales presentations and closing techniques
- Objection handling and field sales strategies
- Competitor analysis and technical support
Certification
- Military Police Academy January 22, 2021
Timeline
Residential Connectivity Sales Specialist
Spectrum- Charter Communications
06.2024 - Current
Correctional Sergeant
Gibson County Sheriff's Office
07.2022 - 07.2023
Correctional Officer
Tennessee Department Of Corrections
12.2021 - 07.2022
Service Member
Tennessee Army National Guard
04.2020 - Current
Volunteer Firefighter
Gibson County Fire Department
02.2020 - Current
Correctional Officer
Gibson County Sheriff's Office
11.2019 - 12.2021
High School Diploma -
Peabody High School