Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zackary Martin

Zackary Martin

Gardner,MA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced, high-stress environments while maintaining composure. Recognized for proactive issue identification and resolution, optimizing processes, and supporting team objectives. Excels at self-learning and motivated to enhance skills for broader roles within the company.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Trainer/Service Professional/Assistant Manager

Olive Garden
05.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Facilitated virtual, in-person and blended learning sessions.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Monitored service staff performance and provided feedback for improvement.
  • Analyzed service reports to identify areas of improvement.
  • Supervised team of service staff members to meet business goals.

Server/Bartender

Olive Garden
05.2022 - Current
    • Bussed and reset tables to keep dining room and work areas clean.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Cultivated warm relationships with regular customers.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Used slow periods to restock supplies, ice, trays, and delivery bags.
    • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
    • Served food and beverages promptly with focused attention to customer needs.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Lifeguard

Great Wolf Lodge
03.2021 - 04.2022
  • Monitored and supervised children from all ages
  • Monitored pools and made sure guest safety was top priority
  • Removed hazards interfering with guest
  • Practiced life saving CPR and rescue drills in case of emergency
  • Cleaned up park every day to ensure a sanitized environment

John Scott Nursing Home
03.2021 - 06.2021
  • Prepared Therapeutic meals
  • Sanitized kitchen
  • Followed HIPPA protocols
  • Served Dinning room for residents
  • Created diets that met residents needs

Dietary Aide

CareOne Nursing Home
01.2019 - 12.2021
  • Prepared Therapeutic meals
  • Sanitized kitchen
  • Followed HIPPA protocols
  • Served Dinning room for residents
  • Created diets that met residents needs
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.

BSF Construction Services
05.2017 - 08.2017
  • Prepared ground for building foundation
  • Organized and prepared house for painting, measured and cut wood for deck
  • Assisted with painting of the house, installation of windows and doors, and building of deck

St. Paul Catholic Church
01.2014 - 12.2017
  • Volunteered feeding the homeless
  • Tutored underclassman in math and English
  • Assisted in fundraising events
  • Alterserved and was a reader at mass

Education

High school diploma -

Weymouth High School
Weymouth, MA
05.2021

Skills

  • Fundraising
  • Tutoring
  • Restaurant experience
  • Customer service
  • Multitasking
  • Maintenance & repair
  • Flexible and adaptable
  • Supervision and leadership
  • Time management
  • Communication
  • Analytical thinking
  • Friendly, positive attitude
  • Self-Directed
  • Recordkeeping

Certification

CPR/First Aid, 07/21, 07/23,


Responsible Alcohol Service


Food Safety


Timeline

Trainer/Service Professional/Assistant Manager

Olive Garden
05.2023 - Current

Server/Bartender

Olive Garden
05.2022 - Current

Lifeguard

Great Wolf Lodge
03.2021 - 04.2022

John Scott Nursing Home
03.2021 - 06.2021

Dietary Aide

CareOne Nursing Home
01.2019 - 12.2021

BSF Construction Services
05.2017 - 08.2017

St. Paul Catholic Church
01.2014 - 12.2017

High school diploma -

Weymouth High School

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Zackary Martin