Zackary Mundy
Cumming,GA
Summary
Highly-motivated professional with desire to take on new challenges. Experienced in working with the public and supervising team projects. Strong work ethic, adaptability, and ability to handle a fast-paced environment. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Hardlines Team Lead
Academy Sports and Outdoors
Gainesville, GA
07.2022 - Current
- Approved and finalized over a thousand firearm transfer forms from the Bureau of Alcohol, Tobacco, Firearms, and Explosives (ATF)
- Maintain communication with over a hundred-fifty customers and gun manufactures about the transportation and repair process of firearms
- Fostered positive employee relationships through communication, training, and development coaching.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Sales Associate
Academy Sports and Outdoors
Gainesville, GA
01.2021 - 07.2022
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Analyzed customer feedback data to recommend improvements in service quality.
- Developed trusting relationships with customers by making personal connections.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelor of Arts - Finance
University of North Georgia
Dahlonega, GA12-2024
Associate of Arts - Business Administration
University of North Georgia
Dahlonega, GA05-2023
Skills
- Employee Training
- Customer Engagement
- Leadership
- Project Management
- Communication
- Problem Solving
- Attention to Detail
- Critical Thinking
Accomplishments
- Store representative in a national ATF seminar.
- Represented Academy Sports at a charity golf tournament hosted by the Salvation Army
- Traveled to Chattanooga, Tennessee and Athen, Georgia to help with recovery merchandising.
- Hardlines Employee of the Month
- University of North Georgia Dean’s List
Relative Coursework
- Business Information Systems
- Fundamentals of Management
- Legal Environment of Business
- Operations Management
- Investment Management
- Principles of Finance
References
References available upon request.
Timeline
Hardlines Team Lead
Academy Sports and Outdoors
07.2022 - Current
Sales Associate
Academy Sports and Outdoors
01.2021 - 07.2022
Bachelor of Arts - Finance
University of North Georgia
Associate of Arts - Business Administration
University of North Georgia
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