Zackary Walford
Minneola,FL
Summary
Strong ability to lead transformative cultural shifts and drive dynamic business initiatives. Creative perspective that effectively unites teams across different generations and backgrounds. A visionary and amicable leader delivering results by embracing innovative thinking and creating new paradigms.
Overview
11
11
years of professional experience
Work History
Retail Sales Support Operations
Xfinity Comcast
Lady Lake, FL
07.2022 - Current
- Accountable for conducting weekly and monthly cycle counts
- Identifying and reducing friction points in the sales workflow.
- Responsible for managing the procurement and inventory of equipment across Central Florida.
- Facilitating communication and coordination between sales teams and management.
- Analyzing inventory data to inform decision-making and strategy adjustments.
Guest Contact Center, GSS
Universal Orlando Resorts
Orlando, FL
01.2017 - 12.2021
- Resolved order issues by consulting with appropriate departments.
- Collaborated with other departments to develop strategies for improving customer experience.
- Resolved escalated customer service issues in a timely manner.
- Investigated incidents reported by users to determine root cause and resolution path.
Industrial Power Plant Cleaner
Evolution Cleaning LLC
Valparaiso, IN
02.2014 - 11.2016
- Safely remove and dispose of hazardous materials in compliance with safety regulations.
- Keep detailed records of cleaning activities, including areas cleaned, materials used, and any issues encountered.
- Responsible for performing thorough cleaning and maintenance tasks during scheduled blackout periods, when the plant is not operational.
- Adhere to all health and safety procedures, including the use of personal protective equipment and safe handling of cleaning chemicals.
Education
Robotic Engineering -
Ivy Tech College
Valparaiso, IN01-2016
Skills
- Microsoft Word
- Excel
- Outlook
- Process Development
- POS System Operation
- Conflict Resolution
Timeline
Retail Sales Support Operations
Xfinity Comcast
07.2022 - Current
Guest Contact Center, GSS
Universal Orlando Resorts
01.2017 - 12.2021
Industrial Power Plant Cleaner
Evolution Cleaning LLC
02.2014 - 11.2016
Robotic Engineering -
Ivy Tech College
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