Zackary B. Henson
Columbus,OH
Overview
9
9
years of professional experience
Work History
Assistant Store Director
Meijer
Gahanna, OH
08.2024 - Current
- Owns direct results for Foods and Fresh side of the store, including financial performance, inventory management, in-stock metrics, scheduling, product shrink/waste, and sales planning; managing five team leaders and four department leads.
- I directly own all store performance on the store director's days off and vacations, owning a daily part in ensuring the operational excellence of the $84 million dollar unit.
- During my first quarter in the role, I led our unit's improvement of on-shelf product availability scores. I led our ending performance for Q3 to #1 in the market, ending 1.10% above goal, compared to Q2's ending result of #7 and 1.8% below goal.
Service/GM Line Lead
Meijer
Columbus, OH
05.2021 - Current
- I am responsible for all service-facing areas, hardlines, and softlines departments of my business unit; managing them through a team of 7 department leaders to achieve business results and maintain day-to-day store operations/standards. This role oversees: electronics, garden (including a seasonal garden center), toys, home goods, DIY, Pets, HBC, planograms/pricing, Fashion, digital grocery, service, and the express gas station.
- During my time in this role, I have worked to strengthen employee morale, team accountability, sales floor conditions, and adherence to SOPs.
- During My first year in role, at store #58; I increased non-food/fresh sales from -.25 YTD to 1.02 YTD between Q2 and Q4, adding $1.2 million in sales over plan.
- During Q2 of 2023, I volunteered to jump in and fill our overnight product flow role in leu of missing a leader, helping to strengthen processes and SOPS for the crew to increase efficiency.
Assistant Store Manager
The Kroger Co
Columbus, Ohio
02.2018 - Current
- I was placed in Kroger store #216 as the Operations/HR Assistant store manager. During my time in this store I improved Store controllable shrink in meat/seafood by 7% to make favorable results for the fiscal year. I did this by: enforcing ordering and waste best practices and by developing department leadership to be self accountable.
- I improved produce waste by 3% for the fiscal year through the same practices while holding positive sales growth of 6% vs the previous year.
- I helped grow overall store sales by 9% Vs previous year through ordering best practices and store waste enforcement.
- Between October and January I spent time floating Between 3 stores and helped support the management team in the absence of a store Leader.
- I was moved to Store #847 as the Merchandising and Human Resources Assistant store Manager in February of 2019. During my time in this store I have helped to enforce best practices, grow sales in an already growing store, manage the HR needs of 300 plus associates, and keep sales floor conditions customer-ready.
- During the 2020 fiscal year I have helped add an additional 19% overall store sales Vs last year. In addition I helped lead our grocery department to be 2nd highest in sales dollar growth and 3rd highest in percentage growth Vs last year in our district. I did this through detailed sales planning, best practices enforcement, and through the push of incremental sales.
Customer Service Coordinator
The Kroger Co
Columbus, Ohio
02.2016 - 01.2018
- I quickly moved my way up to Customer Service Coordinator after only 8 months in my prior role.
- During my time at this location I improved upon many best practices, including: cash balancing, customer wait time, staff friendliness, department cleanliness, and employee efficiency.
- I raised employee morale through positive coaching and by creating meaningful connections with my associates.
- My department was green in 7 out of 8 of our measurable metrics consistently, helping our stores bottom line and strengthening our customer relations by creating a friendly environment.
Skills
- Leadership development
- Team development and alignment
- Highly driven in meeting business results
- 8 years experience in leading teams of 150 plus Team members
- Proficient in operations management; can lead a team to achieve favorable business metrics
- Merchandising and placement of incremental sales
- Customer relations and building business rapport within the community
- Conflict resolution
Timeline
Assistant Store Director
Meijer
08.2024 - Current
Service/GM Line Lead
Meijer
05.2021 - Current
Assistant Store Manager
The Kroger Co
02.2018 - Current
Customer Service Coordinator
The Kroger Co
02.2016 - 01.2018