Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zackery Glass

Zackery Glass

West Hollywood,CA

Summary

Organized and dependable bartender with 10 years experience, successful at managing multiple priorities with a positive attitude, and willing to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender/Manager on Duty

Fiesta Cantina
04.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.

Bartender

Pride and Swagger
02.2019 - 04.2021
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender/Server

Hamburger Mary's
12.2018 - 10.2019
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Bachelor of Science - Business Administration

Chapman University
Orange, CA
01-2008

Skills

  • Bar operations management
  • Marketing and sales experience
  • Customer service expertise
  • Liquor tracking and ordering

Certification

  • California Food Handler's Card
  • ABC Responsible Beverage Server Training Certificate

Timeline

Bartender/Manager on Duty

Fiesta Cantina
04.2021 - Current

Bartender

Pride and Swagger
02.2019 - 04.2021

Bartender/Server

Hamburger Mary's
12.2018 - 10.2019

Bachelor of Science - Business Administration

Chapman University

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Zackery Glass