Zackery Nelson
Maryland Heights,MO
Summary
Adept at behavior intervention and crisis management, I enhanced patient outcomes at Missouri Mentor Network through commitment to the individual and effective communication. Skilled in both patient counseling and behavior observation, my collaborative approach and adherence to HIPAA regulations underscored a commitment to excellence, achieving significant improvements in client coping mechanisms.
Overview
3
3
years of professional experience
Work History
Registered Behavior Technician
Missouri Mentor Network
2023.08 - Current
- Used CentralReach to document patient information, progress notes, and treatment plans.
- Managed a caseload over 10+ individuals.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of individuals and their families.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Counseled and mentored clients on substance use and life choices.
Bay Host
TopGolf
2021.07 - 2023.02
- Retrieved and delivered food and beverage orders
- Followed procedures to correctly handle cash, credit and gift certificate transactions
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations
Education
Bachelor of Arts - Psychology
University of Arkansas, Fayetteville
Fayetteville, AR05.2023
Skills
- Excellent Communication
- Behavior Intervention Plans
- Active Listening
- Rapport Building
- Patient Counseling
- Behavior Observation
- Crisis Management
- Excellent Communication
- Attention to Detail
- Written Communication
Timeline
Registered Behavior Technician
Missouri Mentor Network
2023.08 - Current
Bay Host
TopGolf
2021.07 - 2023.02
Bachelor of Arts - Psychology
University of Arkansas, Fayetteville
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