Zackery Palumbo
NORWALK,CT
Summary
Experienced working with the elderly in my personal life.
Proficient in the use of Word, Excel, Outlook, and PowerPoint.
Experienced answering alarms and inbound phone calls that deal with emergencies.
Experienced with writing detailed investigative reports.
Responsible for alarm systems as a Regional Asset Protection Manager for numerous locations.
Proficient in managing multiple tasks as the same time
Overview
24
24
years of professional experience
Work History
Owner
Connecticut Computer Repair
08.2004 - 09.2023
- Knowledgeable IT Technical Support / Customer Support Specialist, with over 15+ years experience in the IT field
- Analytical thinker with strong communication skills, with a proven ability to establish and maintain positive
relationships with all customer levels. - Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Management/Supervisory experience with a proven attitude of leadership and responsibility
Regional Asset Protection Manager
Sutton Place Gourmet
02.2000 - 04.2004
- Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
Education
Criminal Justice/Sociology
Sacred Heart University
Fairfield, CTSkills
- Regulatory Compliance
- Customer Service
- Customer Satisfaction
- Help Desk Support
- Client Service
Timeline
Owner
Connecticut Computer Repair
08.2004 - 09.2023
Regional Asset Protection Manager
Sutton Place Gourmet
02.2000 - 04.2004
Criminal Justice/Sociology
Sacred Heart University
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