Zackery Walters
Wilmington,NC
Summary
Results-oriented sales leader with over 8 years of experience in building client relationships and driving team success. Skilled in identifying client needs and delivering tailored solutions that enhance customer experiences and outcomes. Thrives in fast-paced environments and fosters collaboration to achieve shared objectives, bringing a strong work ethic and commitment to continuous improvement.
Overview
12
12
years of professional experience
Work History
Salon Director
Sun Tan City
Wilmington, NC
02.2018 - Current
- • Over 8 years of leadership experience overseeing team performance, client relationships, sales processes, and daily business operations.• Managed inventory, scheduling, promotional campaigns, and team recognition initiatives to ensure smooth daily operations and enhance client satisfaction.• Analyzed revenue growth to identify opportunities and developed strategies that directly contributed to increased profitability.• Coached teams to deliver exceptional client experiences, aligning efforts with sales and operational goals to achieve targeted outcomes.
- Managed daily salon operations and staff schedules to ensure efficiency.
- Trained and mentored team members on service standards and customer care.
- Oversaw inventory management, including ordering and stocking supplies.
Prestige Consultant
Ulta
Garner, NC
07.2014 - 01.2018
- Customized consultations for various client needs
- Maintained a professional and sanitized work area
- Completed inventory to ensure maximum profitability and minimal loss
- Addressed client issues and created solutions
Education
Lumberton Senior High
Lumberton, NCSkills
- Successfully managed daily salon operations, including inventory, scheduling, promotions, and client relations
- Analyzed revenue performance and identified opportunities to improve profitability and overall business success
- Developed and executed promotional strategies to increase client engagement, revenue, and membership sales
- Drove sales growth by coaching teams on effective sales techniques, product recommendations, and membership conversions
- Created opportunities to increase revenue through membership upgrades, VIP enrollments, and promoting additional services
- Built and maintained strong client relationships through exceptional customer service and personalized consultations
- Addressed client concerns professionally and effectively, helping maintain customer satisfaction and loyalty
- Led and developed high-performing teams for over 8 years, fostering a positive, motivated, and results-driven work environment
- Strengthened team performance through ongoing coaching, discovery shifts, and hands-on leadership
- Recognized and celebrated team achievements to encourage motivation, accountability, and continued success
- Coached team members to improve consistency, confidence, and performance at the sales counter
- Managed competing operational priorities while maintaining a strong focus on sales, service, and team development
Timeline
Salon Director
Sun Tan City
02.2018 - Current
Prestige Consultant
Ulta
07.2014 - 01.2018
Lumberton Senior High