Zackry Bremerman
C3I
El Paso,Texas
9
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
2 Years 11 Months- Working on the Nestle Project as a part of Team Alpha, I handle positive and negative feedback from consumers calling about frozen pizzas and dinners. Each call would take five to ten minutes, depending on the issue they were having with the product. Near the end of each call, I offer full-value or discount coupons.
Customer Service Representative
4 Years 6 Months- FedEx project: Assisted customers through inbound calls, email, and social media to track packages and freight shipments. Entered accurate data into the system using Microsoft Office and verified accounts used for scheduling pickups. For freight, I made billing corrections based on submitted paperwork or requested additional documentation from customers to correct billing issues and update customer account data.
- Worked remotely for two years on this project.
- Transferred to the Freight Customer Advocate Team to handle escalated calls. This position required research and follow-up with customers to find resolutions or explore options to resolve shipment issues.
- Working for the FedEx project required attention to detail to assist customers while adhering to standard operating procedures set by the client.
Courtesy Clerk
1 Year 9 Months- Assisted shoppers with bagging groceries, provided carry-out services, managed inventory, retrieved loose carts, cleaned restrooms, swept floors, and located misplaced items.
Education
High School Diploma
Skills
Customer Service
Maintaining Metrics
Email
Keyboard Typing
Multitasking
Work-from-home experience since June 2020
Active listening
Data entry
Critical thinking
Timeline
Customer Service Representative
C3I
08.2023 - CurrentRead More
Customer Service Representative
GC Services
11.2018 - 05.2023Read More
Courtesy Clerk
Albertsons
02.2017 - 11.2018Read More
Eastwood High School
High School Diploma
Read More