Zada Gillenwater
Tipp City,Ohio
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Inspiring pole vault coach bringing extensive experience guiding and mentoring athletes to reach optimum potential. Driven and high-achieving with winning-team seasons throughout career history. Passionate about mentoring athletes to build sustainable training and habits.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Bodega Market
08.2022 - Current
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
Coach
Tippecanoe Middle School
01.2022 - Current
- Enhanced team performance by developing and implementing effective coaching strategies.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Played an active role in the recruitment process, identifying and attracting talented athletes to join the program.
Expeditor
Coldwater Cafe & Catering
10.2023 - 12.2023
- Streamlined order processing by implementing efficient scheduling and tracking systems.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
Front of House Employee
Chic-Fil-A
08.2020 - 01.2022
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
No Degree - Environmental Geoscience
University of Dayton
Dayton, OH05.2026
Associate of Science - Geology
Sinclair Community College
Dayton, OH05.2025
High School Diploma -
Tippecanoe High School
Tipp City, OH05.2022
Skills
- Handling Complaints
- Phone Etiquette
- Language skills
- Cultural Awareness
- Cleanliness
- Maintaining Ambiance
- Student Monitoring
- Program Leadership
- Youth sports coach
- Strong Work Ethic
- Team player attitude
Timeline
Expeditor
Coldwater Cafe & Catering
10.2023 - 12.2023
Front of House Staff Member
Bodega Market
08.2022 - Current
Coach
Tippecanoe Middle School
01.2022 - Current
Front of House Employee
Chic-Fil-A
08.2020 - 01.2022
No Degree - Environmental Geoscience
University of Dayton
Associate of Science - Geology
Sinclair Community College
High School Diploma -
Tippecanoe High School
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