Zada Imler

My job responsibilities as a baker at crumbl cookies include, showing up on time and having a flexible schedule. Preparing dough and frosting for the week to make sure the store has enough cookies stocked up to sell to customers. Provide appropriate and positive customer service and ensure customers are helped in the correct way, leaving satisfied with their experience and cookies. Overall my job focuses on interacting with customers, working together with my fellow coworkers to ensure the work we are expected to get done, gets done. Maintain and clean and healthy work environment, and always set goals to strive to be my best.

• Packaged finished products into boxes or containers for delivery or sale in store.
• Stocked shelves with freshly-baked goods throughout the day as needed.
• Kept records of daily production numbers for each type of item produced.
• Followed food safety guidelines while preparing all food items.
• Adhered to company policies regarding storage, handling and preparation of food items.
• Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
• Ensured that all health regulations were followed at all times while working in the kitchen.
• Inspected finished products before packaging them up for sale.
• Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
• Cleaned work areas, utensils, equipment and surfaces between batches of products.
• Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
• Measured out ingredients accurately to ensure consistent product quality.
• Operated ovens and other equipment to bake products according to established recipes.
• Decorated cakes with icing, sprinkles and other edible decorations.
• Provided customer service by answering questions about menu items or taking orders from customers.
• Rotated stock as needed to keep freshness intact.
• Checked baked goods periodically during baking process to ensure desired results were achieved.
• Created attractive dessert trays for catering events.
• Inspected baking equipment in accordance with cleanliness and safety standards.
• Maintained temperature, sweep and sanitation logs to document proper conditions.
• Measured, mixed and prepped raw materials according to company specifications and recipes.

• Followed company security procedures for handling large sums of money.
• Stocked shelves with merchandise when needed.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Answered customer inquiries regarding store policies and procedures.
• Issued receipts, refunds, credits or change due to customers.
• Performed other duties as assigned by management.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Conducted price checks for special orders or discounts as requested by customers.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Ensured compliance with all safety regulations within the store environment.
• Greeted customers and answered any questions they had about the store's products and services.
• Balanced daily transactions on a computerized point-of-sale system.
• Resolved customer complaints professionally in accordance with company policy.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Helped customers find specific products, answered questions, and offered product advice.
• Discounted purchases by scanning and redeeming coupons.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Processed sales transactions to prevent long customer wait times.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Learned roles of other departments to provide coverage and keep store operational.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

• Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
• Prepared orders for customers by scooping ice cream into dishes or cones.
• Cleaned tables, chairs and dining areas after customer use.
• Delivered orders accurately to customers at their tables or counters in a timely manner.
• Greeted customers and provided menu information.
• Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
• Assisted with inventory control procedures such as counting stock items and ordering new supplies when necessary.
• Provided excellent customer service by responding promptly to customer inquiries and requests.
• Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
• Assisted in training new staff members on company policies and procedures.
• Followed proper sanitation guidelines when handling food products.
• Ensured that all health regulations were followed during food preparation and storage processes.
• Informed management of low stock items prior to running out completely.
• Provided excellent customer service through friendly interactions with guests.
• Performed opening duties such as setting up dining areas and preparing condiments.
• Restocked supplies of napkins, straws, spoons and other items as needed.
• Processed customer complaints professionally while maintaining a friendly attitude towards them.
• Participated in team meetings to discuss best practices for providing quality service.