Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zafria Bailey

Jacksonville,FL

Summary

Mental health professional with comprehensive experience in providing therapeutic support and interventions. Proven track record of working collaboratively within multidisciplinary teams to achieve positive client outcomes and adapt to dynamic environments. Expertise in client assessment, treatment planning, and evidence-based therapy.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Mental Health Professional

CHE Behavioral Health
Jacksonville, FL
03.2026 - Current
  • Developed and implemented individualized treatment plans for geriatric patient populations.
  • Conducted comprehensive assessments to identify mental health needs and establish goals.
  • Collaborate with multidisciplinary teams to coordinate care and improve patient outcomes.
  • Provide psychotherapy and psychological evaluations

Serve geriatric patients in skilled nursing and rehab settings
Work independently within an integrated care model

Mental Health Professional

Naphcare, Inc.
Jacksonville, FL
03.2021 - Current
  • Conduct psychosocial assessments and preliminary diagnostic impressions
  • Collaborate with multidisciplinary treatment teams to provide counseling therapy and case management services
  • Implement crisis intervention strategies and short-term therapy for patients
  • Develop treatment and follow-up care programs for patients
  • Coordinate with clinical teams to ensure documentation reflects medical necessity according to payer guidelines
  • Support patient access to treatment by securing initial and continued-stay authorizations

Outpatient Clinician

Telehealth/Private Practice
Jacksonville, FL
01.2018 - 02.2026
  • Conducted comprehensive assessments of clients to identify psychological/emotional disorders and develop individualized treatment plans
  • Provided individual and family therapy to address a wide range of mental health concerns
  • Collaborated with other professionals and resources to ensure coordinated care for clients
  • Monitored client progress and adjusted treatment plans as necessary to optimize outcomes
  • Participated in case conferences and team meetings to discuss client cases and treatment strategies
  • Stayed updated with current best practices in therapy and mental health care to enhance clinical skills and knowledge

Social Services Specialist

Social Services Agencies
Jacksonville, FL
01.2011 - 11.2017
  • Conduct thorough assessments to identify patient needs and create personalized care plans.
  • Collaborate with healthcare providers, social workers, and other professionals to ensure quality care and effective service delivery.
  • Develop discharge plans and service plans for clients transitioning from care facilities.
  • Assist clients in accessing community resources such as housing, healthcare, and financial aid.
  • Regularly monitor and follow up on clients’ progress, adjusting plans as needed.
  • Facilitate communication between clients and service providers to ensure a smooth service delivery process.
  • Coordinate care by referring clients to social services, mental health programs, and support for substance abuse.
  • Ensure that all treatment plans align with client goals and regulatory requirements.
  • Work with human services and nonprofit organizations to address client needs.
  • Maintain accurate records of client interactions, service plans, and case management services using Microsoft Excel and other case management software.
  • Track client outcomes and prepare regular reports to ensure quality care and compliance with policies.
  • Document crisis intervention efforts and patient care plans to ensure continuity of care.
  • Advocate for clients to ensure they receive appropriate services that meet their mental health and physical needs.
  • Provide support in navigating healthcare systems, including coordinating with healthcare providers and developing individualized treatment plans.
  • Offer crisis intervention and support during emergency situations to ensure client safety and stability.
  • Educate clients and their families about available resources and services.

Paraprofessional/Substitute Teacher

Educator
Jacksonville, FL
01.2009 - 02.2011
  • Instruction: Deliver lessons as planned, guide students through assignments, and supplement activities if time allows.
  • Classroom Management: Maintain discipline, enforce school rules, and create a positive learning atmosphere.
  • Student Supervision: Monitor students in the classroom, hallways, cafeteria, and during recess/breaks, ensuring safety.
  • Administrative Tasks: Take daily attendance, collect homework, grade assignments, and record student progress.
  • Communication: Report to the school office, leave notes for the regular teacher (attendance, behavior, progress), and communicate with staff.
  • Adaptability: Quickly adjust to different subjects, grade levels, teaching styles, and student needs.
  • Instructional Support: Reinforce lessons, tutor students, help with homework, and implement teacher-directed activities.
  • Student Support: Assist with academic, behavioral, and sometimes physical/personal care (e.g., toileting, feeding) for students needing individualized attention, including special education.

Customer Service Specialist

US Postal Service
Jacksonville, FL
03.1998 - 05.2006
  • Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
  • Handle and process customer purchases and returns of products and services
  • Perform passport duties
  • Maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers

Education

Clinical Mental Health Counseling -

Capella University
Minneapolis, MN
06-2018

Psychology - undefined

University of North Florida
Jacksonville, FL
12-2008

Skills

  • Service excellence
  • Clear written communication
  • Proficient in computer applications
  • Analytical thinking abilities
  • Cultural Competence
  • Collaborative teamwork
  • Strong organizational abilities
  • Interpersonal sensitivity
  • Effective writing skills
  • Logical evaluation

Certification

  • CPR/BLS Certified
  • Anxiety Certification 2024
  • PESI Certifications for Grief and Couples

Timeline

Mental Health Professional

CHE Behavioral Health
03.2026 - Current

Mental Health Professional

Naphcare, Inc.
03.2021 - Current

Outpatient Clinician

Telehealth/Private Practice
01.2018 - 02.2026

Social Services Specialist

Social Services Agencies
01.2011 - 11.2017

Paraprofessional/Substitute Teacher

Educator
01.2009 - 02.2011

Customer Service Specialist

US Postal Service
03.1998 - 05.2006

Psychology - undefined

University of North Florida

Clinical Mental Health Counseling -

Capella University