Zahainia Kiddoe
Bronx,NY
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
T-Mobile
01.2023 - 03.2024
- Assisted customers with order processing, ensuring accurate information was provided for timely delivery.
- Managed customer inquiries effectively, providing detailed product information and addressing concerns promptly.
- Utilized CRM systems to track customer interactions and maintain accurate service records.
- Resolved complaints through active listening and tailored solutions, enhancing customer relationships.
- Maintained a positive attitude while assisting customers, fostering a welcoming service environment.
Front Desk Agent
Dental Clinic
05.2021 - 08.2023
- Managed guest check-ins and check-outs efficiently, ensuring a smooth transition for all patients.
- Responded to patient inquiries with accurate information regarding dental services and appointment scheduling.
- Coordinated with dental staff to ensure timely patient flow and minimized waiting times.
- Maintained organized administrative records, ensuring easy access to patient information and appointment details.
- Resolved patient concerns and complaints effectively, enhancing overall patient satisfaction.
- Scheduled appointments using clinic software, optimizing daily operations and resource allocation.
Sales Associate
TJX Companies
07.2020 - 07.2022
- Assisted customers with product selection and provided tailored recommendations to enhance shopping experience.
- Maintained accurate inventory records and conducted regular stock audits to ensure product availability.
- Participated in promotional activities to boost sales and increase customer engagement with new product lines.
- Collaborated with team members to optimize store layout and enhance visual merchandising efforts.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and ensuring satisfaction.
Education
Health Administration
Institute of Medical And Business Careers
Pittsburgh, PA08-2027
High School Diploma -
Democracy Prep Endurance High School
Manhattan, NY06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Client relations
Timeline
Customer Service Representative
T-Mobile
01.2023 - 03.2024
Front Desk Agent
Dental Clinic
05.2021 - 08.2023
Sales Associate
TJX Companies
07.2020 - 07.2022
Health Administration
Institute of Medical And Business Careers
High School Diploma -
Democracy Prep Endurance High School