Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
References
Timeline
Generic
Zahire A. Mike

Zahire A. Mike

Hanover,MD

Summary

Thoughtful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions. Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.

Overview

4
4
years of professional experience

Work History

Shift Leader

Jersey Mike's Arundel mills
Hanover, MD
12.2024 - Current
  • Supervise daily operations, ensuring efficient workflow and adherence to company standards.
  • Train, coach, and motivate team members to deliver excellent customer service and maintain a positive work environment.
  • Handle opening and closing duties, including cash management and end-of-day reports.
  • Resolve customer complaints and issues promptly and professionally.
  • Ensure compliance with food safety and sanitation guidelines.
  • Assist with inventory management and placing supply orders as needed.
  • Support store manager in achieving sales goals and maintaining labor costs.

Sales Associate

Journey’s, Arundel Mills Mall
03.2023 - 06.2023
  • Perform operation/loss prevention
  • Organize stockroom and replenish merchandise as sold
  • Maintain a clean store appearance
  • Meet personal sales goals
  • Effectively communicate store needs to Management
  • Complete all point-of-sale functions
  • Complete tasks promptly and efficiently
  • Show great Customer Service
  • Provided full-service experience to customers

Cashier

Cinemark, Arundel Mills Mall
04.2022 - 08.2022
  • Provide Courteous and professional Customer service
  • Maintain the appearance of cleanliness
  • Effectively and accurately processed check out transactions
  • Greet and welcome customers
  • Stocked and Restocked food and condiments

Gate Guard

American pool, Severna Park
06.2021 - 08.2021
  • Accommodate guest in the pool area
  • Check passes for entry into the pool area
  • Keep amenities area clean, neat, and orderly
  • Greet and welcome prospective pool members
  • Set up and breakdown of pool area equipment
  • Ensure pool members followed rules for Safety

Education

High School Diploma -

Meade High School
Fort Meade
01.2024

Annapolis Area Christian School
Severn
06.2023

Skills

  • Interpersonal skills
  • Customer service excellence
  • Adaptability in fast-paced environments
  • Multitasking ability
  • Flexible schedule
  • Goal setting and tracking
  • Client service
  • Eagerness to learn
  • Team leadership and training
  • Cash handling and POS operation
  • Time management
  • Problem solving
  • Quality assurance
  • Positive attitude
  • Decision-making skills
  • Creative problem solving

Languages

English

Extracurricular Activities

Athletics: Football, Track, Lacrosse

References

References available upon request.

Timeline

Shift Leader

Jersey Mike's Arundel mills
12.2024 - Current

Sales Associate

Journey’s, Arundel Mills Mall
03.2023 - 06.2023

Cashier

Cinemark, Arundel Mills Mall
04.2022 - 08.2022

Gate Guard

American pool, Severna Park
06.2021 - 08.2021

High School Diploma -

Meade High School

Annapolis Area Christian School

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