Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Zahra Chabayta

Zahra Chabayta

Marietta,GA

Summary

Dynamic customer service professional with extensive experience at Domino's Pizza, excelling in team leadership and problem-solving. Proven track record in enhancing customer loyalty through empathetic complaint resolution and effective staff training. Skilled in money handling and operational efficiency, consistently driving improvements in service quality and team performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Domino's Pizza
04.2025 - Current
  • Developed familiarity with company policies to accurately guide customers through processes.
  • Supported training initiatives for new hires by sharing best practices in customer engagement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Coordinated daily operational activities to ensure efficient workflow and optimal resource allocation.
  • Assisted in developing and implementing process improvements to enhance productivity and service quality.
  • Supported inventory management by tracking stock levels and facilitating timely replenishment orders.
  • Provided training and support to new staff, fostering a collaborative team environment and enhancing skill development.

Customer Service Representative

Domino's Pizza
05.2022 - 04.2025
  • Assisted customers with inquiries, providing accurate information and timely support.
  • Utilized CRM software to log customer interactions and resolve issues efficiently.
  • Adapted quickly to changing procedures and product knowledge to enhance service quality.
  • Collaborated with team members to ensure consistent customer experience across all interactions.
  • Maintained a positive attitude while addressing customer complaints and finding solutions.
  • Engaged with customers via multiple channels, including phone, email, and chat, ensuring responsiveness.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Party Host

Catch Air
03.2022 - 10.2022
  • Collaborated with team members to streamline communication channels, improving overall team efficiency.
  • Monitored operational performance metrics to identify areas for improvement and informed decision-making.
  • Engaged in cross-functional initiatives to align operations with strategic goals, driving organizational success.
  • Executed routine audits of operational processes, ensuring compliance with company standards and regulatory requirements.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Organized and facilitated engaging children's party activities to ensure memorable experiences
  • Managed logistics for events, including setup, decorations, and cleanup
  • Collaborated with parents to customize party themes and activities based on children's interests
  • Monitored children during events to maintain safety and enjoyment
  • Adapted quickly to changing situations or unexpected challenges during parties
  • Maintained a safe and fun environment for all guests through vigilant supervision and adherence to safety protocols.

Education

Master Of Criminal Justice - Forensic Science

Kennesaw State University
Kennesaw, GA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff training and development

Languages

Arabic
Native or Bilingual
Spanish
Limited Working

Certification

Servsafe Certified

CPR Certified

Timeline

Assistant Manager

Domino's Pizza
04.2025 - Current

Customer Service Representative

Domino's Pizza
05.2022 - 04.2025

Party Host

Catch Air
03.2022 - 10.2022

Master Of Criminal Justice - Forensic Science

Kennesaw State University

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