Zahra Mehrdadi
Park Ridge,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Advocate Lutheran General Hospital
11.2023 - Current
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Remain calm under pressure and successfully deal with difficult situations.
- Collect and enter patient demographics and insurance data into computer database to establish patient's medical record.
- Develop proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Provide excellent customer service to patients and medical staff.
- Process payments using cash and credit cards, maintaining accurate records of transactions.
Host
Outback Steakhouse
11.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
To-Go Specialist
Outback Steakhouse
11.2022 - 08.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
Camp Counselor
Maine Township
06.2022 - 07.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Implemented camp activities fostering physical, social, and emotional growth.
Student Athletic Trainer
Maine South High School
08.2019 - 05.2023
- Communicated with head trainer and doctors about patient needs.
- Developed strong rapport with student-athletes, fostering trust and open communication regarding their health status or concerns.
- Prescribed treatments such as rest, ice, compression, and elevation.
- Assisted in coordinating sports medicine services at home events, ensuring timely access to medical assistance when needed.
- Monitored and evaluated injured athletes during rehabilitation sessions.
Education
Bachelor of Science - Brain And Cognitive Science
University of Illinois At Urbana-Champaign
Champaign, IL05.2027
High School Diploma -
Maine South High School
Park Ridge, IL05.2023
Skills
- Multitasking and Organization
- Customer Service
- HIPAA Compliance
- Attention to Detail
- Conversational Knowledge of Azeri, Farsi, Spanish and Turkish
- Teamwork and Collaboration
- Problem-Solving
- Data Collection
Languages
Persian
Limited Working
Spanish
Professional Working
Turkish
Native or Bilingual
Timeline
Patient Access Representative
Advocate Lutheran General Hospital
11.2023 - Current
Host
Outback Steakhouse
11.2022 - 08.2023
To-Go Specialist
Outback Steakhouse
11.2022 - 08.2023
Camp Counselor
Maine Township
06.2022 - 07.2023
Student Athletic Trainer
Maine South High School
08.2019 - 05.2023
Bachelor of Science - Brain And Cognitive Science
University of Illinois At Urbana-Champaign
High School Diploma -
Maine South High School
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