Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Zahra Mohamed

Zahra Mohamed

DECATUR,GA

Summary

Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems.

Attentive, goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.

Overview

6
6
years of professional experience

Work History

Professional Consultant

Ettain Group
Charlotte, NC
07.2023 - 12.2023
  • Assisted in developing and implementing different workflows and communication processes.
  • Prepared accurate and concise reports, conveying progress, issues and solutions.
  • Collaborated with stakeholders to gain complete understanding of project goals and objectives.
  • Leveraged proven workflow and technology systems to produce effective strategies for clients.

Customer Service Representative

DXC Technology
Plano, TX
07.2023 - 12.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Appointment Scheduler/Customer Service Representative

MCI Telecommunications
Savannah, GA
02.2021 - 08.2021
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
  • Called no shows and cancellations to reschedule.
  • Created and maintained accurate and complete records of all customer interactions in job-related software.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Communicator

InfoCision
Akron, OH
04.2020 - 01.2021
  • Maintained professionality and efficiency while working closely with leadership.
  • Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
  • Conferred with production or support personnel to produce or coordinate advertisements or promotions.

Caregiver

Home Instead Senior Caregiving
Atlanta, GA
12.2017 - 12.2019
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Drove clients to doctors' appointments and social outings.

Education

Certificate - Cyber Security Analysts

IBM
Coursera/Online
12.2022

Certified Phlebotomy Technician - Healthcare

Georgia Piedmont Technical College
Clarkston, GA
12.2017

Associate of Arts - Health Administration

Georgia Piedmont Technical College
Clarkston, GA

Skills

  • Software Troubleshooting
  • Safety Regulations
  • Problem-Solving
  • Attention to Detail
  • MS Office
  • Content Management System
  • Analytical Thinking
  • Cybersecurity Frameworks
  • Encryption
  • Regulatory Compliance
  • Managing Security Breaches
  • Monitoring Computer Viruses

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Professional Consultant

Ettain Group
07.2023 - 12.2023

Customer Service Representative

DXC Technology
07.2023 - 12.2023

Appointment Scheduler/Customer Service Representative

MCI Telecommunications
02.2021 - 08.2021

Communicator

InfoCision
04.2020 - 01.2021

Caregiver

Home Instead Senior Caregiving
12.2017 - 12.2019

Certificate - Cyber Security Analysts

IBM

Certified Phlebotomy Technician - Healthcare

Georgia Piedmont Technical College

Associate of Arts - Health Administration

Georgia Piedmont Technical College

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Zahra Mohamed