Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zahraa AlDawah

Houston

Summary

Biology student with undergraduate research experience in neuroscience and strong clinical background as a medical assistant. Promoted to manager at Divaa Beauty for leadership and organizational skills. Skilled in microscopy and imaging analysis, with a career goal of pursuing a Master’s in Biomedical Engineering to bridge biology, healthcare, and technology.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager on Duty

Divaa Beauty
01.2025 - Current
  • Assisting in daily operations to ensure smooth workflow and customer satisfaction
  • Learning safety protocols and best practices for operational efficiency
  • Supporting team members with routine tasks to enhance overall productivity
  • Observing experienced staff to gain knowledge of effective management techniques
  • Trained employees in essential job functions.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.

Medical Assistant

Divaa Beauty
01.2020 - Current
  • Assisted healthcare providers with patient examinations and procedures.
  • Managed appointment scheduling and patient follow-up communications.
  • Conducted routine laboratory tests and processed specimens efficiently.
  • Maintained accurate patient records in electronic health systems.
  • Educated patients on treatment plans and medication usage effectively.
  • Ensured compliance with safety protocols and infection control standards.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Customer Service Representative

Domino's Pizza
09.2019 - 03.2020
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Assisted clients with product selection, enhancing overall customer satisfaction and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Science - Biology

University of Houston-Downtown
Houston, TX
05-2026

Skills

  • Sales and marketing
  • Staff training and development
  • Staff management
  • Goal oriented
  • Documentation and reporting
  • Inventory oversight
  • Operations management
  • [EMR] experience
  • [ImageJ] experience
  • Research & development
  • Microscopy techniques
  • Biological Data Analysis

Certification

  • CMA - Certified Medical Assistant
  • Certified Laser Hair Removal Technician

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Manager on Duty

Divaa Beauty
01.2025 - Current

Medical Assistant

Divaa Beauty
01.2020 - Current

Customer Service Representative

Domino's Pizza
09.2019 - 03.2020

Bachelor of Science - Biology

University of Houston-Downtown

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Zahraa AlDawah