Zahraa Al Gharbawi
Austin,Texas
Summary
Confident Staff Pharmacist flexible in quickly mastering new technologies and information systems. Empathetic and intuitive during client interactions and adept at building trust and strong customer relations. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Float Pharmacist
Walgreens
Houston, TX
11.2021 - Current
- Processed over 250 prescriptions per day, reducing customer wait times and maintaining high customer satisfaction in a busy pharmacy
- Provided consultations and answered questions about drugs, potential side effects, and specific uses from patients, healthcare professionals, and physicians
- Looked at patient histories to see if they were taking their medications correctly and to look for issues like doctor shopping or overuse
- Vaccinated patients to protect them from diseases such as influenza, pneumonia, and others
Staff Pharmacist
Walgreens Boots Alliance
Lakeway, TX
07.2023 - 12.2024
- After being scheduled in the Lakeway store for a month as a floater in March, I was approached by both the RXM and the store manager to offer me the staff position that was going to be available in July 2023.
- Maintained accurate records of patient profiles, medications and inventories.
- Provided medication counseling to patients on proper use, side effects and potential drug interactions.
- Managed the filling and dispensing of more than 250 prescriptions in accordance with established policies and procedures.
- Monitored medication stock levels to ensure timely replenishment of supplies.
- Analyzed drug utilization patterns in order to recommend cost-effective therapeutic alternatives.
- Ensured compliance with state laws, regulations and professional standards related to pharmacy practice.
- Provided immunization services including flu shots, shingles vaccines, as allowed by state law.
- Resolved customer complaints efficiently and professionally while promoting a positive image for the organization.
- Reviewed physician orders for appropriateness prior to dispensing medications.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
Staff Pharmacist
Walgreens Boots Alliance
Houston, TX
09.2022 - 03.2023
- Managed the filling and dispensing of over 30 prescriptions in accordance with established policies and procedures.
- Provided medication counseling to patients on proper use, side effects and potential drug interactions.
- Provided immunization services including flu shots, shingles vaccines, as allowed by state law.
- Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
- Collaborated closely with healthcare professionals to monitor and assess quality and effectiveness of drugs or drug regimens.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Staff Pharmacist
Joule Wellness Pharmacy
Arlington, VA
02.2021 - 04.2021
- Directly supervised two Pharmacy Technicians, one intern, and support staff while on duty
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage
- Informed patients about medication side effects and contraindications, as well as how to take medicine properly
- Effectively resolved insurance rejections and other billing issues
- Translated pharmacy communications for Arabic-speaking customers nationwide
- Communicated regularly with physicians, nurses, insurance companies, and managed care organizations
- Gave immunizations and met with patients for medication consultations, raising the pharmacy's healthcare awareness
Pharmacy Technician
Joule Wellness Pharmacy
Arlington, VA
09.2018 - 04.2019
- Set up and modified patient profiles in Rx30 software to include current information such as medications and insurance details
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients
- Counted, measured, and compounded medications following standard procedures
- Communicated with patients to collect information about prescriptions and medical conditions or arranged consultations with pharmacists
- Collected co-payments or total payments from customers
Pharmacist Intern
Joule Wellness Pharmacy
Arlington, VA
08.2017 - 08.2018
- Used RX30 pharmacy software to enter prescription and insurance information
- Worked with experienced pharmacists to train on proper procedures
- Prepared prescription packaging and labels, verifying dosage accuracy, side effects, interactions, and refill instructions
- Communicated with patients in a manner that provided compassion but kept medical information private
- Compounded and prepared medications according to prescription orders
- Submitted orders to insurance companies and processed payments for remaining balances
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests
Field Research Assistant
The University of Jordan
Amman, Amman Governorate
09.2013 - 12.2013
- Used SPSS software to digitize and organize data to streamline research procedures
- Gathered, organized, and corrected research data to create representative graphs and charts for presentations
- Organized paperwork, such as informed consent waivers and research scope documentation for participants
- Conducted in-depth interviews with study participants and compiled data and analyses into reports for the group leader to review
Education
Doctor of Pharmacy - Pharmacy
The University of Jordan
Amman, Jordan01.2013
Skills
- Retail pharmacy procedure knowledge
- Accurate pharmaceutical calculations
- Insurance billing expert
- In good standing with the Virginia Board of Pharmacy
- In good standing with the Texas Board of Pharmacy
- American Pharmacists Association member
- Teamwork orientation
- Motivated self-starter
- Continuing education commitment
- Patient counseling
Certification
- American Red Cross essential life support certified
- American Red Cross adult/pediatric First Aid/CPR/AED Certified
- American pharmacist association (APhA) Immunization program certified
- Foreign Pharmacy Graduate Examination Committee (FPGEC) certified
- Disease clusters course by Johns Hopkins University
- Medical cannabis for pain control course by Israel Institute of Technology
- Understanding patient perspectives on medications course by University of Copenhagen
Timeline
Staff Pharmacist
Walgreens Boots Alliance
07.2023 - 12.2024
Staff Pharmacist
Walgreens Boots Alliance
09.2022 - 03.2023
Float Pharmacist
Walgreens
11.2021 - Current
Staff Pharmacist
Joule Wellness Pharmacy
02.2021 - 04.2021
Pharmacy Technician
Joule Wellness Pharmacy
09.2018 - 04.2019
Pharmacist Intern
Joule Wellness Pharmacy
08.2017 - 08.2018
Field Research Assistant
The University of Jordan
09.2013 - 12.2013
Doctor of Pharmacy - Pharmacy
The University of Jordan
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Marie SiminitusMarie Siminitus
Senior Certified Pharmacy Technician at WalgreensSenior Certified Pharmacy Technician at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Claire LewisClaire Lewis
Senior Client Implementation & Onboarding Consultant– Enterprise Accounts at PopmenuSenior Client Implementation & Onboarding Consultant– Enterprise Accounts at Popmenu