Zahria Oliver
Smyrna,GA
Summary
Results-driven Billing Associate with sound knowledge of billing systems and firm grasp of successful fiscal management strategies. Improves financial management standards with accountability, integrity and process improvements. History of success in demanding environments with ambitious targets. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Billing Associate
Real Floors
Marietta, GA
01.2022 - Current
- Managed all payments processing, invoicing and collections tasks.
- Processed credit memos and refunds as requested by customers or management.
- Answered customer questions to maintain high satisfaction levels.
- Matched orders with invoices and recorded required information.
Temp Worker
Qualified Staffing Services
Marietta, GA
09.2021 - 01.2022
- Managed incoming calls from external customers and internal staff members.
- Handled incoming calls and directed callers to appropriate department or employee.
- Reviewed existing policies and procedures to ensure compliance with company regulations.
Manager
Del Taco
Marietta, GA
03.2017 - 12.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Kennesaw Mountain High School
Kennesaw, GA05-2017
Some College (No Degree) -
Chattahoochee Technical College
Marietta, GASkills
- Invoice processing
- Dispute resolution
- Customer engagement
- Team collaboration
- Relationship building
Timeline
Billing Associate
Real Floors
01.2022 - Current
Temp Worker
Qualified Staffing Services
09.2021 - 01.2022
Manager
Del Taco
03.2017 - 12.2020
High School Diploma -
Kennesaw Mountain High School
Some College (No Degree) -
Chattahoochee Technical College
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