Zahriya Stephens
Orlando,FL
Summary
Detail-oriented cashier with over 3 years of experience; a strong focus on customer satisfaction and complaint resolution. Known for reliability and adaptability while managing cash transactions efficiently.
Adaptable customer service professional with a solid background in cash handling and guest services. Recognized for maintaining composure in high-pressure situations and enhancing workflow efficiency during peak hours.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Publix
5265 S John Young Pkwy, Orlando FL, 32839
10.2019 - Current
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for cash handling to minimize discrepancies and enhance accuracy.
- Collaborated with team members to improve workflow during peak hours, reducing wait times.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Education
High School Diploma -
South Tech Academy
6161 Woolbright Rd, Boynton Beach FL,33437 05-2021
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Guest services
- Customer complaint resolution
- Product knowledge
- Customer relationship management (CRM)
- Data entry proficiency
- Account management
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Cultural awareness
- Basic math
- Stress management
Certification
- [Data Analyzing With Excel], [Verizon IBM edX] - [February 2, 2025- Current].
Timeline
Customer Service Cashier
Publix
10.2019 - Current
High School Diploma -
South Tech Academy