Summary
Work History
Education
Skills
Timeline
Generic

Zaid Qadan

3100 Park Ave,CA

Summary

Dynamic professional with a proven track record at Hadley Tow, excelling in team leadership and customer service. Skilled in training staff and streamlining processes, enhancing service delivery and customer satisfaction. Adept at problem-solving and inventory management, consistently driving sales growth and fostering strong client relationships.

Work History

Assistant Manager

Hadley Tow / AAA Insurance
Costa Mesa
2022 - 2026
  • Trained new team members on service procedures and best practices for enhanced performance.
  • Streamlined workflow processes to reduce downtime and improve overall service delivery.
  • Maintained inventory of tools and equipment, ensuring readiness for daily operations.
  • Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
  • Worked with clients to maximize individual success.
  • Assisted clients in finding various opportunities for success.
  • Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.

Security Officer

Intercon Security
Pasadena, CA
2020 - 2022
  • Monitored premises to ensure safety and security of staff and visitors.
  • Conducted regular patrols to deter unauthorized access and identify potential hazards.
  • Responded promptly to incidents, coordinating with local authorities as needed.
  • Maintained accurate logs of daily activities and observations for reporting purposes.

Technician

Elite Roadside Assistance
Irvine, CA
2019 - 2022

Customer Service Provider

Holiday World Car Rental
Jordan
2016 - 2018
  • Assisted customers with reservations, cancellations, and inquiries to enhance service quality.
  • Processed rental agreements efficiently, maintaining accurate records of transactions.
  • Responded promptly to customer feedback, resolving issues to improve satisfaction levels.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Implemented feedback-driven improvements to streamline the customer experience across various touchpoints.
  • Managed high call volume, prioritizing tasks to provide timely assistance to customers.

Education

Bachelor of Computer Science -

The World Islamic Sciences & Education University
Jordan

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Customer rapport
  • Sales strategies
  • Sales growth
  • Product branding
  • Inventory management

Timeline

Assistant Manager

Hadley Tow / AAA Insurance
2022 - 2026

Security Officer

Intercon Security
2020 - 2022

Technician

Elite Roadside Assistance
2019 - 2022

Customer Service Provider

Holiday World Car Rental
2016 - 2018

Bachelor of Computer Science -

The World Islamic Sciences & Education University

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