ZAID ZARATE
Phoenix,AZ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinic Supervisor
Abrazo Medical Group Biltmore Terrace
01.2025 - Current
- Oversee clinical operations across three service lines ensuring efficiency and quality care
- Lead staff scheduling, workflow optimization, and process improvement initiatives
- Collaborate with leadership to improve patient throughput and satisfaction
- Manage billing workflows including charge capture, insurance verification, and claims processes
- Resolve claim discrepancies and improve reimbursement cycles
- Train and mentor staff while ensuring compliance and performance standards
- Managed daily clinic operations supporting approximately 300 patients per week.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Market Clinical System Specialist
Tenet Healthcare
06.2024 - 01.2025
- Analyzed and improved clinical system workflows across multiple facilities
- Supported EMR optimization and implementation of best practices
- Collaborated with cross-functional teams for system upgrades
- Provided staff training on system enhancements and workflow changes
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Clinical Supervisor
Abrazo Arrowhead Orthopedic Specialists
06.2021 - 06.2024
- Managed daily clinic operations and ensured high-quality patient care
- Supervised and trained medical assistants and support staff
- Improved clinic efficiency through workflow redesign
- Oversaw scheduling, quality control, and compliance processes
- Handled conflict resolution and team performance management
- Assessed patients, determined needs, and managed care.
- Developed improvement plans to solve problems and improve lagging areas.
- Responded to crisis situations with calm and professional approach to optimize support.
Lead Ortho Tech
Abrazo Arrowhead Orthopedic Specialists
11.2019 - 06.2021
- Assisted physicians with orthopedic procedures including casting and splinting
- Supervised clinical staff and ensured efficient workflow
- Coordinated surgery scheduling and insurance verification
- Maintained high standards of patient care and safety
Surgery Scheduler / Medical Assistant
Phoenix Orthopaedic Consultants
07.2016 - 11.2019
- Scheduled surgeries and coordinated with providers, patients, and facilities
- Managed insurance verification, authorizations, and pre-op requirements
- Assisted physicians during exams and procedures
- Maintained patient flow, documentation accuracy, and clinic efficiency
- Provided patient education and follow-up coordination
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
Medical Assistant
The Core Institute
09.2014 - 05.2016
- Provided orthopedic support including casting and DME fitting
- Handled prior authorizations and insurance verification
- Maintained efficient clinic operations and patient flow
- Obtained patient medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
General Manager / Shift Lead
Del Taco
01.2009 - 08.2014
- Managed daily operations including staff, inventory, and financials
- Led team performance and customer service initiatives
- Ensured compliance with health and safety regulations
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Diploma - Medical Assistant
Everest College
Phoenix05.2014
High School Diploma -
Moon Valley High School
Phoenix, AZ05.2008
Skills
Compliance oversight
Clinical safety
Effective communication
HIPAA compliance
Operational management
Clinical leadership
Staff supervision
Certification
- BLS
- CPR
- AED
- First Aid
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Clinic Supervisor
Abrazo Medical Group Biltmore Terrace
01.2025 - Current
Market Clinical System Specialist
Tenet Healthcare
06.2024 - 01.2025
Clinical Supervisor
Abrazo Arrowhead Orthopedic Specialists
06.2021 - 06.2024
Lead Ortho Tech
Abrazo Arrowhead Orthopedic Specialists
11.2019 - 06.2021
Surgery Scheduler / Medical Assistant
Phoenix Orthopaedic Consultants
07.2016 - 11.2019
Medical Assistant
The Core Institute
09.2014 - 05.2016
General Manager / Shift Lead
Del Taco
01.2009 - 08.2014
Diploma - Medical Assistant
Everest College
High School Diploma -
Moon Valley High School